Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Elizabeth Palacios

Lyndhurst,NJ

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Transportation Dispatcher

JB Hunt Transport
05.2022 - Current
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Coordinated closely with other departments to facilitate smooth delivery operations.
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.
  • Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
  • Analyzed customer delivery needs and developed tailored delivery solutions.
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Answered phone calls and responded to customer emails.

Secretary's Assistant

Schneider Logistics
08.2021 - Current
  • Received and routed business correspondence to correct departments and staff members
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.

Lead Sales Associate

Performance Team
08.2020 - 08.2021
  • Reported sales data to upper management for review
  • Led sales team to exceed quarterly sales goals
  • Monitored sales team performance and provided constructive feedback
  • Provided exceptional customer service to foster client loyalty and satisfaction.

Sales Representative

Metro By T-Mobile
01.2021 - 08.2021
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions
  • Developed and delivered engaging sales presentations to convey product benefits
  • Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.

Cashier

Dulce De Leche
03.2021 - 07.2021
  • Helped customers complete purchases, locate items and join reward programs
  • Answered questions about store policies and addressed customer concerns
  • Restocked and organized merchandise in front lanes
  • Monitored self-checkout systems and provided assistance or intervention where required.

Instructor

B. C. B. G
10.2010 - 12.2019
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Improved student performance by defining clear goals and communicating performance metrics.
  • Increased student participation via engaging lectures and assignments.
  • Tested and evaluated students on materials presented in workshops and classes.
  • Optimized day-to-day instruction to align educational strategies with industry best practices.
  • Reviewed class and student records to identify improvement opportunities.
  • Communicated student progress to parents and guardians for collaborative approach to educational goals.

MEDIAL ADMINISTRATIVE ASSISTANT

Clínica Alcívar
04.2011 - 04.2017
  • Scheduled patients appointments and placed reminder call to deliver exceptional customer experience
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
  • Verified insurance coverage to prepare for upcoming patient appointments
  • Located, checked in and pulled medical records for patient appoiments and incomplete charts
  • Called patients to confirm scheduled appointments day in advance
  • Prioritized incoming patients by degree of injury or illness
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.

Physician

Clínica Alcívar
03.2008 - 02.2017
  • Completed basic in-office procedures with local or topical anesthetic
  • Took leading role in delivery of healthcare services and regularly reviewed services to spot trends or errors
  • Delivered emergency treatment on-site and responded appropriately in urgent or emergency situations
  • Teamed with other physicians, specialists, and health care providers to provide well-rounded care for complex cases.

Teacher

SDG
04.2004 - 07.2010
  • Planned and implemented integrated lessons to meet national standards
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies
  • Promoted physical, mental and social development using classroom games and activities
  • Maintained system required passing rate for years.

Education

Associate of Science - PHTLS

Naemt
Guayaquil, Ec
06.2018

Associate of Science - First Responder

BCBG
Guayaquil, Ec
08.2017

Bachelor of Science - Medicine (Pre-Medicine

Universidad De Guayaquil
03.2017

Skills

  • Confidentiality and Data Protection
  • Office Equipment Operation
  • Schedule Management
  • Report Preparation
  • Microsoft Office Suite
  • Supply Inventory Control
  • Microsoft Office
  • Data Entry
  • Business Presentations
  • Dispatcher Monitoring
  • Employee Management
  • Warehousing Environments
  • Logistical Operations
  • Safety Processes
  • Paperwork and Documentation
  • Team Guidance and Direction
  • Management Advisement

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Researched issues and conflicts to determine the best solutions, which enabled better response times and reduced complaint calls.

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Transportation Dispatcher

JB Hunt Transport
05.2022 - Current

Secretary's Assistant

Schneider Logistics
08.2021 - Current

Cashier

Dulce De Leche
03.2021 - 07.2021

Sales Representative

Metro By T-Mobile
01.2021 - 08.2021

Lead Sales Associate

Performance Team
08.2020 - 08.2021

MEDIAL ADMINISTRATIVE ASSISTANT

Clínica Alcívar
04.2011 - 04.2017

Instructor

B. C. B. G
10.2010 - 12.2019

Physician

Clínica Alcívar
03.2008 - 02.2017

Teacher

SDG
04.2004 - 07.2010

Associate of Science - PHTLS

Naemt

Associate of Science - First Responder

BCBG

Bachelor of Science - Medicine (Pre-Medicine

Universidad De Guayaquil
Elizabeth Palacios