Elizabeth Van Stelle
Henderson,NV
Summary
Dynamic and dedicated professional with extensive experience at Spirit Airlines Inc. and a strong commitment to customer service. Proven ability to enhance passenger satisfaction through effective problem-solving and adherence to FAA regulations. Skilled in safety procedures and first aid, ensuring a secure and enjoyable travel experience for all.
Overview
22
22
years of professional experience
Work History
Flight Attendant
Spirit Airlines Inc.
11.2021 - Current
- Assisted passengers with boarding procedures and safety demonstrations
- Delivered exceptional customer service to enhance passenger experience
- Responded promptly to passenger inquiries and concerns during flights
- Collaborated with crew members to ensure efficient cabin operations
- Adapted quickly to changing situations and diverse passenger needs
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Waitress Trainer
Famous Sam's Sports Bar
04.2003 - 11.2016
- Trained new staff on menu knowledge and customer service protocols.
- Oversaw daily operations to ensure high standards of service and cleanliness.
- Developed training materials to enhance team efficiency and consistency in service delivery.
- Mentored junior waitstaff, fostering a collaborative and supportive work environment.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
Education
GED -
Chaparral College
Tucson, AZSkills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Safety procedures
- Problem-solving
- Flight safety
- FAA regulations
- Safety briefings
- Adult AED and CPR
- Airline policies
Timeline
Flight Attendant
Spirit Airlines Inc.
11.2021 - Current
Waitress Trainer
Famous Sam's Sports Bar
04.2003 - 11.2016
GED -
Chaparral College
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