Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Elizabeth Palmer

Summary

Dependable and helpful professional with drive to provide remarkable guest service. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals.

Overview

4
4
years of professional experience

Work History

Lodging Manager

Blackberry Farm
02.2022 - Current


  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Provided services efficiently and with high level of accuracy.
  • Analyzed and evaluated business data to identify opportunities for improvement.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Provided exceptional service and assistance to guests upon check-in.
  • Increased customer service reflected in BEST scores.

Guest Relations

Blackberry Farm
05.2021 - 02.2022
  • Handled customer complaints to satisfy and retain guests.
  • Created welcoming and comfortable environment for guests.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.

Early Childhood Educator

Maryville City Schools
07.2020 - 05.2021
  • Maintained and fostered positive and constructive interactions with staff, families, and children.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Communicated with parents and other staff about student progress.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.

Leisure Sales Associate

Blackberry Farm
09.2019 - 07.2020
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided customers with information about availability and pricing.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Handled billing information over phone.
  • Maintained awareness of types of rooms available in different resort locations.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

Education

Associate of Arts - Early Childhood Education

Pellissippi State Community College
Knoxville, TN
05.2017

Skills

  • Guest Services Management
  • Strategic Planning and Analysis
  • Guest Experiences
  • Guest Accommodations
  • Quality Assurance
  • Employee Scheduling
  • Staff Supervision
  • Interpersonal Communications
  • Hospitality
  • Employee Performance Reviews
  • Employee Development
  • Training and Mentoring

Accomplishments

Blackberry Farm Quality Award Winner - February 2022

Timeline

Lodging Manager

Blackberry Farm
02.2022 - Current

Guest Relations

Blackberry Farm
05.2021 - 02.2022

Early Childhood Educator

Maryville City Schools
07.2020 - 05.2021

Leisure Sales Associate

Blackberry Farm
09.2019 - 07.2020

Associate of Arts - Early Childhood Education

Pellissippi State Community College

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Elizabeth Palmer