Summary
Overview
Work History
Education
Skills
Cheif Citation
Timeline
Generic

Elizabeth Palomino

Gulfport,MS

Summary


Diligent administrative assistant with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.

Overview

15
15
years of professional experience

Work History

CAO

Department of Commissary Agency
05.2021 - Current
  • Maintain the Computer Assisted Ordering (CAO) system with current, accurate data to ensure optimal order quantities are calculated necessary to sustain customer demands.
  • Record and update Balance on Hand (BOH) data; maintain perpetual inventory and audit credits.
  • Perform daily inventory audit of items not-in-stock and overwrite items.
  • Interface with all levels of management and deal directly with commercial distributor/vendor stocking representatives on issues affecting CAO.
  • Evaluate stock levels of all CAO categories daily by physically reviewing the storage and display shelf locations, shippers and warehouse.
  • Use radio-frequency hand-held terminals to gather data necessary to update and adjust inventory.

Store Associate

Department of Commissary Agency
10.2020 - 05.2021
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Assistant Customer Service Manager

Harris Teeter
01.2019 - 12.2019
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
  • Coordinated staff schedules to maintain optimal coverage during peak service hours.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.

Rural Mail Carrier Associate

USPS
08.2018 - 11.2018
  • Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
  • Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
  • Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
  • Elevated operational efficiency through regular maintenance checks of postal vehicles, ensuring consistently smooth operations.
  • Sorted mail according to order of address appearance for easy access in field.
  • Signed and received mail with signature requirements upon delivery and loading.

Shift Manager

Aldi
04.2011 - 04.2018
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Personal Lines Insurance Agent

W J Irish Insurance Agency
08.2009 - 10.2010
  • Reduced processing errors by implementing strict quality control measures while handling sensitive client information.
  • Maintained detailed records of all client interactions, ensuring timely follow-ups and proper documentation for future reference.
  • Worked closely with claims adjusters and other stakeholders to expedite claim settlements, resulting in satisfied clients and reduced disputes.
  • Increased customer satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Conducted thorough reviews of client policies, identifying gaps in coverage and recommending appropriate adjustments.
  • Built strong relationships with clients through attentive service and prompt responses to inquiries.

Education

Associate of Science - Criminal Justice

Manchester Community College
Manchester
05-2014

Skills

  • Multitasking
  • Attention to Detail
  • Time Management
  • Organization skills
  • Telephone skills
  • Verbal and written communication
  • Customer/Client relations

Cheif Citation

awarded in 2002 for helping with the relief efforts after the September 11, 2001 terrorist attack. Local police department and police explorers collected supplies and filled a 18 wheeler that was then delivered to New York City. 

Timeline

CAO

Department of Commissary Agency
05.2021 - Current

Store Associate

Department of Commissary Agency
10.2020 - 05.2021

Assistant Customer Service Manager

Harris Teeter
01.2019 - 12.2019

Rural Mail Carrier Associate

USPS
08.2018 - 11.2018

Shift Manager

Aldi
04.2011 - 04.2018

Personal Lines Insurance Agent

W J Irish Insurance Agency
08.2009 - 10.2010

Associate of Science - Criminal Justice

Manchester Community College

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Elizabeth Palomino