Summary
Work History
Education
Skills
Work Availability
Timeline
CustomerServiceRepresentative

Elizabeth Panek

Customer Service Representative
Romeoville,IL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service, administration, and training. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Work History

Customer Service Associate

Amazon Fulfillment Center
Aurora, IL
01.2017 - 01.2018
  • Fostered positive work environment by consistently treating all coworkers with respect and consideration.
  • Informed customers about special promotions and provided detailed information for various products.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Organized fulfillment center merchandise racks by size, style, and color to promote visually appealing environment.
  • Bagged, boxed, or gift-wrapped sold merchandise per customer's request.
  • Mentored new associates to contribute to fulfillment centers positive culture.
  • Worked night and weekend shifts during holiday season.
  • Shared best practices for customer service with other team members to help improve fulfillment center efficiency.
  • Handled over 50 customer calls per shift day that resulted increased sales by 10%.

Customer Service Representative

Quantum Foods, LLC
Bolingbrook, IL
04.2011 - 10.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Processed customer adjustments to maintain financial accounts.
  • Recorded account information to open new customer accounts.
  • Recommended products to customers, thoroughly explaining details.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Formatted and prioritized orders by due date.
  • Processed, logged, routed, and ensured follow up to all customer inquiries in timely manner.
  • Served as main liaison between customers inquiries and complaints in timely and empathetic manner.
  • Contact customers to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Recommended alternative items if product was out of stock.
  • Answered average of 100 calls per day by addressing customer inquiries, solving problems, and providing new product information.

Business Banking Servicing Specialist II

MidAmerica Bank, Fsb.
Downers Grove, IL
01.2002 - 01.2011
  • Contributed to creation, development, and maintenance of automated general ledger reconciliation system.
  • Payment processing mortgage payments.
  • Handled daily administrative tasks: answering phone, faxing, and filing.
  • Processed mortgage payoffs.
  • Reviewed, researched, and corrected problems and discrepancies.
  • Verified business transactions to assess compliance with quality control standards.
  • Maintained friendly and professional customer interactions.
  • Answered telephone inquiries on banking products including checking, savings, loans, and lines of credit.
  • Executed wire transfers, stop payments, and account transfers.
  • Maintained balancing record with 98% rate of accuracy.
  • Uploaded new loans onto laser pro system.
  • Commercial loan field maintenance.
  • Executed customer transactions, including deposits, withdrawals, money orders, and checks.
  • As interpreter met with clients to generate new business and negotiate contracts.
  • Supported tellers by processing transactions involving money orders, cashier's checks and payments.

Education

Some College (No Degree) - Computer Science

Northwestern Business College
Hickory Hills, IL
01.2000 - 01.2022

High School Diploma -

Maria High School/Argo Community High School
Chicago, IL
01.1991 - 01.1995

Skills

Communication, competent knowledgeable about products & services, conflict resolution, Customer Service team leadership

undefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Customer Service Associate

Amazon Fulfillment Center
01.2017 - 01.2018

Customer Service Representative

Quantum Foods, LLC
04.2011 - 10.2017

Business Banking Servicing Specialist II

MidAmerica Bank, Fsb.
01.2002 - 01.2011

Some College (No Degree) - Computer Science

Northwestern Business College
01.2000 - 01.2022

High School Diploma -

Maria High School/Argo Community High School
01.1991 - 01.1995

Similar Profiles

CREATE PROFILE
Elizabeth PanekCustomer Service Representative