Elizabeth Papaleo
Charlotte,NC
Summary
Dynamic and highly reliable professional with extensive experience in the hospitality business since 1988. Proven ability to enhance customer satisfaction through exceptional service and strong multitasking skills. Adept at training staff and managing cash transactions, fostering teamwork and operational efficiency in fast-paced environments. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
14
14
years of professional experience
Work History
Bartender, Server, Cook
Buona Vita Pizzeria
09.2009 - 12.2023
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed tables to keep dining room and work areas clean.
- Enhanced customer satisfaction through attentive service and problem resolution.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collaborated with kitchen staff to ensure timely delivery of food and drink orders.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed cash transactions accurately and efficiently using POS system.
- Prepared high-quality pizzas following standardized recipes and cooking techniques.
- Monitored cooking times to guarantee quality control for all menu items.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Assisted coworkers during busy periods by multitasking between various stations when necessary, reinforcing teamwork within the establishment.
Bartender, Server, Trainer
Chili's Bar and Grill
09.2009 - 12.2013
- Developed and maintained extensive knowledge of drink recipes and ingredients.
- Provided exceptional customer service, fostering positive guest experiences.
- Served high customer volumes during special events, nights, and weekends.
- Trained new staff on bar procedures and customer engagement techniques.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Assessed training needs through evaluations and feedback from participants.
- Mentored junior trainers, fostering a culture of continuous improvement and development.
- Collaborated with management to align training initiatives with organizational goals and strategies.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Education
Undergraduate Studies - Psychology
Appalachian State University
Boone, NC01-1992
Undergraduate Studies
Ball State University
Muncie, IN01-1987
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
Timeline
Bartender, Server, Cook
Buona Vita Pizzeria
09.2009 - 12.2023
Bartender, Server, Trainer
Chili's Bar and Grill
09.2009 - 12.2013
Undergraduate Studies - Psychology
Appalachian State University
Undergraduate Studies
Ball State University