Elizabeth Parsons

Supports the administration and organization of the Cedar Bluff library branch by facilitating the circulation of library materials, developing and implementing library programs and events, and providing clerical support to branch management and organization leadership.

• Addresses patron inquiries, concerns, and complaints in professional, empathetic, and thoughtful manner both in person and via telephone
• Recommends, interprets, and evaluates information sources to aid patrons with specific information needs.
• Utilizes planning, budgeting, and communication skills to develop, coordinate, and direct library events and programs for public. Creates promotional materials to highlight library events and activities.
• Performs data entry and quality assurance tasks pertaining to patron records and library reports, ensuring information is accurate and complete.
• Maintains patron data confidentiality in compliance with federal, state, and local laws and regulations.
• Tracks and reports on metrics pertaining to community needs, program attendance demographics, and patron feedback to support decision-making.

Assisted patrons with managing their library accounts, locating materials, and accessing information via the library's online database.

• Promoted to Branch Assistant II after 1 year.

Operated a cloud-based library information system to manage patron records, circulate library materials, and create library related reports.

• Gathered and analyzed data pertaining to community demographics, circulation reports, and literary reviews to create relevant and engaging library programs, displays, and events
• Assisted library leadership in the recruiting and selection process for a branch vacancy by performing a job analysis, developing job-related interview questions, and participating in panel interviews
• Served as a point of contact for candidates throughout the selection process.

Registered children in vacant childcare spots at the 7 child development centers on Camp Lejeune and MCAS New River.

• Responded to customers inquiries regarding available programs, registration process, eligibility requirements, and fees associated with childcare
• Maintained confidential records on children within program and ensured registration and enrollment paperwork were complete, current, and properly stored
• Presented information and resources regarding childcare options to service members at pre-deployment briefs.

Maintained the successful operation of a small veterinary clinic aboard Hanscom AFB that served military working dog, local police and airport detection dogs, and the personal pets of active duty and retired service members.

• Managed daily operations, clinic schedule, and client/patient records. Operated remote online veterinary record and clinic phone lines to answer questions about clinic services, appointments, and base housing registration requirements
• Maintained accurate, complete, and confidential clinic records
• Ordered, received, and maintained inventory of supplies and pharmaceuticals, as well as processed purchasing documents
• Assisted clinic veterinarian in attracting and hiring new receptionist by reviewing applications for desired experience, skills, and qualifications, communicating and confirming interview times with candidates, preparing and providing interview questions and materials, and coordinating onboarding with base personnel office