Elizabeth Patino
Hanford,CA
Summary
Dedicated Medical Receptionist serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Versatile Medical Customer Service Representative known for providing exceptional professional service and supporting back office medical staff. Meticulous recorder of sensitive personal data following appropriate security protocols. Supportive front-line staff prioritizes and triages cases to filter caseload to available physicians. Systematic Front Office reception will manage medical records with HIPPA guidelines. Friendly phone skills for outgoing and incoming calls. Reliable with organization to maintain physical files.
Overview
15
15
years of professional experience
Work History
Community Health Worker
Central Valley Indian Health
04.2017 - 05.2023
- Improved community health by conducting assessments, identifying needs, and developing intervention plans.
- Enhanced patient outcomes by providing education on disease prevention and healthy lifestyle choices.
- Promoted access to healthcare services for underprivileged populations through community outreach efforts.
- Reduced hospital readmissions by collaborating with multidisciplinary teams to provide comprehensive care plans for patients.
- Increased awareness of available resources by organizing and participating in community health fairs and events.
- Implemented evidence-based practices in health promotion activities, leading to improved overall community wellness.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Counseled patients on health-related topics and lifestyle changes for improved well-being.
- Collaborated with external organizations to coordinate health and social services.
- Addressed patient concerns and provided support to vulnerable demographics.
- Monitored and documented participants' progress toward individualized health goals.
- Facilitated health screenings with follow-up care to target specific issues.
- Transported or accompanied clients to scheduled health appointments or referral sites.
Medical Front Office Receptionist
Family Healthcare Network
04.2008 - 10.2015
- Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Streamlined front office operations for increased efficiency by effectively organizing patient records and documents.
- Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Demonstrated strong attention to detail when updating patient demographics, ensuring accurate information for proper billing and treatment purposes.
- Increased privacy compliance by strictly adhering to HIPAA regulations when handling sensitive patient information both digitally and physically.
- Optimized appointment scheduling system through consistent updates of provider availability, allowing for higher patient volume without overbooking incidents.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
Associate of Arts - Child Development
College of The Sequoias
Visalia, CA05.1997
High School Diploma -
Hanford High School
Hanford, CA05.1994
Skills
- Assignment Management
- Community-Based Resources
- HIPAA Guidelines
- Medical Assessment
- Public Speaking
- Empathy and Compassion
- Organizational Skills
- Home Visiting
- Relationship Building
- Case Needs Assessments
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Community Health Worker
Central Valley Indian Health
04.2017 - 05.2023
Medical Front Office Receptionist
Family Healthcare Network
04.2008 - 10.2015
Associate of Arts - Child Development
College of The Sequoias
High School Diploma -
Hanford High School
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