Elizabeth Patrick
Anaheim,CA
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Eager to contribute to team success and further develop professional skills. Proven success in leading projects from start to finish and contributing to organizational growth and success. Bringing positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
ELOP Asst.(Expanded learning Opportunities Program)
Centralia Elementary School District
08.2024 - Current
- Supervise a group of school-age children
- Work with individual or small groups in various activities
- Organize and prepare the learning environment and prepare needed materials and supplies in accordance with weekly lesson plans
- Participate in staff trainings and workshops as required
- Plan, implement and supervise activities and programs for students in accordance with district policies and procedures
- Provide reinforcement for positive attitudes and social skills
- Provide support for regular academic programs, with activities in literature, music, art, drama, oral language, and physical education
IT Support Associate II
Amazon
11.2019 - Current
- Provide technical support
- Research, resolve, and respond to inquiries received in a timely manner, in accordance with organizational standards
- Increased support quality with thorough troubleshooting and problem-solving techniques.
- Follow all standard operating procedures (SOP) and (SLA) through the effective use of knowledge management
- Consistently met or exceeded performance metrics, showcasing dedication to providing exceptional support services.
- Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users
- Assist with activities to triage and escalate any system or network outage to reduce downtime
- Demonstrated adaptability by quickly learning new software tools and technologies as needed for providing seamless support experiences.
- Fix and maintain end user devices; laptops, scanners, printers, desktop pc, update applications
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Projects-New Build sites launches SBD5, SAX3, SAX1
- Maintained up-to-date knowledge of product and service changes.
- Configure and Maintained Network devices-MDF/IDF/UPS/Mitigation/Firmware
- Maintained a high level of professionalism while interacting with diverse clientele, fostering strong relationships.
- Reduced response times for client issues through effective prioritization and task management.
IT Equipment Coordinator
Amazon
08.2021 - 07.2022
- Help customers with equipment request
- Maintains IT department for organization, clean, equipment fully stocked with critical spare, audits for inventory maintain equipment such as zebra printers, laser printers, MC330 Scanners, Laptops, password reset, account issues
- Continues learning new methods to solve arising issues, Power Shell, TAKA, Linux OS, image/provision equipment for quick deployment
- Procurement of equipment that needs to be backfilled or issued to other departments
- Keeps equipment in working conditions or replacing damaged equipment with new equipment
- Audits: Slim Thin Clients, MC330 Scanners, Problem Solve Mobile, IT HUB5S, Cable Management
- Train New Hires on basic support tech roles when necessary
- Entry level technology and equipment trouble shooting
Head Point of Contact Lead (POC)
Amazon
09.2020 - 08.2021
- Handpicked by OM to train at another site to represent LGB3 for the New Asset Cage launch date Oct2020
- New launch preparation of the Equipment Asset Cage
- Lead a group of20+ associates
- Duties include: Leading shift, daily inventory audits, EOS wash, Trouble Tickets for IT dept, troubleshooting equipment & repairs, creating feedbacks for non-returned equipment, attending to customer needs, cleaning asset cage, ensuring equipment is ready for next shift, labor tracking, delegating task, scheduling weekly staff and training AAs as needed
- Gaining feedback from Managers from departments ensuring the right equipment will be stored and available for each department’s needs
- Ensuring quick turnaround for AAs to get their equipment at SOS
- Updating other POC leaders on progress of the Cage
- Ensuring all equipment is asset tagged and added/deleted into our inventory system such as, laptops, RF scanners, hand scanners, radios,5S carts, Mobile Carts, batteries
Social Distancing Coordinator POC
Amazon
03.2020 - 09.2020
- SD POC Lead, trained all new SD coordinators and supervised a group of 20+ associates
- Enforcing social distancing rules set by CDC ensuring associates in the warehouse have a safe environment to work
- Properly trained Associates and staffed accordingly for each shift
- Assisted managers in SDC Team bringing each new SD manager up to date on how social distancing functions
- SDC Team audits for the day
- Worked in conjunction with other managers on all shifts throughout the warehouse to ensure, other AAs were coded and in good standing in each department or addressed any concerns the AAs managers had
- Stowed and Decanted, moving product to be shipped in fast pace environment
Enumerator
United States Census Bureau
08.2020 - 08.2020
- Friendly demeanor
- Collecting sensitive confidential data of residents
- Using modern technology with digital apps for surveys conducted
Office Assistant
San Bernardino Department of Behavioral Health
04.2019 - 11.2019
- Fast pace demanding environment
- Clerical work; office equipment, answer phones, direct calls, file back, open/close client charts, labels, help clients schedule appointments, prepare files for clinicians and doctors
- Assist urgent phone calls or in person with clientele while directing to supervisors or EMS personnel
- Daily intake process
- Took on supervisory responsibilities when needed or asked
- Wrote messages while using digital application for scheduling or updating client information
- Gave most current information and resources to clients
Education
Diploma - General Education
Excelsior Education Center
Victorville, CaAssociate's degree - Liberal Arts in Social Behavioral Science
San Jacinto College
Menifee, Ca01.2017
Skills
- Leadership
- Critical thinking
- Organized
- Troubleshooting
- Project Management
- Detail Oriented
- Customer Service
- Prioritization
- Interpersonal Skills
- Energetic Attitude
- Inventory Control
- Microsoft Word/OS
- Auditing
- Teamwork and collaboration
- Multitasking
- Problem resolution
Certification
- First Aid Certification
- OSHA Certified Dec 2021
- Introduction to Networking and Cloud Computing -Microsoft 2024 April
- Introduction to Computers and Operating Systems and Security -Microsoft 2023 Nov
Timeline
ELOP Asst.(Expanded learning Opportunities Program)
Centralia Elementary School District
08.2024 - Current
IT Equipment Coordinator
Amazon
08.2021 - 07.2022
Head Point of Contact Lead (POC)
Amazon
09.2020 - 08.2021
Enumerator
United States Census Bureau
08.2020 - 08.2020
Social Distancing Coordinator POC
Amazon
03.2020 - 09.2020
IT Support Associate II
Amazon
11.2019 - Current
Office Assistant
San Bernardino Department of Behavioral Health
04.2019 - 11.2019
Associate's degree - Liberal Arts in Social Behavioral Science
San Jacinto College
Diploma - General Education
Excelsior Education Center
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