Elizabeth Pecina
San Juan
Summary
Dedicated and detailed-oriented Administrative Assistant with over eight years of experience in providing comprehensive support in a fast-paced corporate environment. Seeking to leverage my organizational skills, experience in administrative functions, and commitment to excellence to contribute effectively to the Health and Human Services Department. Aiming to support the department’s mission by ensuring smooth office operations and delivering exceptional service.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Rochester Armored Car Co.Inc.
05.2015 - Current
- Manage day-to-day administrative operations, ensuring efficient office management and smooth communication between departments.
- Maintain and organize confidential files, records, and documents, ensuring compliance with company policies and data protection regulations.
- Ensure accurate record-keeping with diligent data entry and database management for vital company information.
- Prepare and process Bank of America reports, including scorecards, and detailed billing information related to banking and ATM services provided. Manage disputes regarding claims of no service, ensuring accurate resolution of charges for services rendered. Regularly attend Bank of America meetings alongside our operations manager, collaborating with our managers from various branches to address service issues and improve operations.
- Assist in onboarding new employees by organizing orientation schedules and preparing necessary documentation.
- Handle incoming and outgoing correspondence, including emails, letters, and packages, ensuring timely distribution and response.
Front End Team Lead
Academy Sports and Outdoors
03.2003 - 05.2015
- Cashier (March 2003 – 2005)
- Handled high-volume cash and credit transactions with accuracy and attention to detail.
- Developed strong product knowledge to assist customers with informed purchasing decisions.
- Maintained a clean and organized workspace, contributing to a positive shopping experience.
- Customer Service Representative (2005 – 2006)
- Provided excellent customer service, assisting customers with returns, exchanges, and product inquiries.
- Implemented customer feedback to improve service quality.
- Processed transactions efficiently and accurately, contributing to daily sales goals.
- Assisted in inventory management and organized stock to ensure product availability and accuracy.
- Front End Team Leader (2006 – 2015)
- Managed and supervised a team of twenty to twenty-five cashiers and customer service representatives, ensuring smooth daily operations and adherence to company policy.
- Led training programs for new hires, improving team efficiency and customer satisfaction.
- Coordinated with department heads to streamline front end operations, resulting in a reduction in checkout time.
- Resolved escalated customer issues with tact and professionalism, maintaining a high level of customer satisfaction.
- Analyzed sales data and provided reports to management to inform decision-making and strategy planning.
Education
Bachelor of Science - Organizational Leadership
South Texas College
Mcallen, TX05.2025
Associate of Arts - Business Administration
South Texas College
Mcallen, TX07.2023
High School Diploma -
Psja North Early College High School
Pharr, TX05.1999
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
Timeline
Administrative Assistant
Rochester Armored Car Co.Inc.
05.2015 - Current
Front End Team Lead
Academy Sports and Outdoors
03.2003 - 05.2015
Bachelor of Science - Organizational Leadership
South Texas College
Associate of Arts - Business Administration
South Texas College
High School Diploma -
Psja North Early College High School
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