Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Pedro

Elizabeth Pedro

North Port,FL

Summary

Highly motivated Type Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

4
4
years of professional experience

Work History

Sales Associate

Pure Romance
North Port, Florida
08.2019 - Current
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Kept detailed records of daily activities through online customer database.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Customer-service-representative

Massage Envy Spa
Venice, Florida
03.2023 - 06.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.

Dental Receptionist

Center Place
North Port, Florida
02.2022 - 06.2022
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Conducted communications and transactions with patients and visitors to foster positive experience.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.

Server

Applebee's Neighborhood Grill & Bar
Port Charlotte , Florida
09.2019 - 01.2020
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

Diploma - General Studies

Cicero-North Syracuse High School
Cicero, NY
06.2015

Skills

  • Product and Service Sales
  • Sales Expertise
  • Stocking and Replenishing
  • Multitasking Strengths
  • Excellent People Skills
  • Cash Register Operation
  • Adapt to Diverse Groups
  • Sales Training
  • Product Promotion
  • Customer Service
  • Cash Handling Accuracy
  • Time Management
  • Verbal Communication
  • Sales and Marketing
  • Retail Loss Prevention
  • Inventory Tracking
  • Store Opening and Closing

Timeline

Customer-service-representative

Massage Envy Spa
03.2023 - 06.2023

Dental Receptionist

Center Place
02.2022 - 06.2022

Server

Applebee's Neighborhood Grill & Bar
09.2019 - 01.2020

Sales Associate

Pure Romance
08.2019 - Current

Diploma - General Studies

Cicero-North Syracuse High School

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Elizabeth Pedro