Elizabeth Pena
Woodburn,OR
Summary
Dynamic Store Manager excelling in customer service management and team leadership. Achieved significant sales growth through innovative merchandising and proactive staff training. Skilled in problem-solving and maintaining operational excellence, fostering a positive environment that enhances both employee and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Store Manager
Hugo Boss
12.2023 - 12.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Store Manager
Famous Footwear
10.2022 - 11.2023
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Rack Room Shoes Inc.
04.2018 - 10.2022
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Education
High School Diploma -
Woodburn Success Alternative School
Woodburn, OR06.2011
Skills
- Customer service management
- Team leadership and coaching
- Problem-solving
- Multitasking and organization
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Hugo Boss
12.2023 - 12.2024
Store Manager
Famous Footwear
10.2022 - 11.2023
Store Manager
Rack Room Shoes Inc.
04.2018 - 10.2022
High School Diploma -
Woodburn Success Alternative School
Similar Profiles
Navya. MallappaNavya. Mallappa
Assistant Store Manager at BOSS HUGO BOSSAssistant Store Manager at BOSS HUGO BOSS
Shaine KiranShaine Kiran
Store supervisor at Hugo BossStore supervisor at Hugo Boss
JEREMY GUAGLIANONEJEREMY GUAGLIANONE
Assistant Store Manager at Hugo BossAssistant Store Manager at Hugo Boss
Shawn GregoryShawn Gregory
Armed Security Guard at Off Duty Services (ODS)Armed Security Guard at Off Duty Services (ODS)
Shayla EspinozaShayla Espinoza
Volunteer Marketing, Children' Ministry at The River ChurchVolunteer Marketing, Children' Ministry at The River Church