Elizabeth Perez
Vineland,NJ
Summary
Enthusiastic, motivated and reliable professional with an engaging personality and flexible approach that takes pride in providing excellent customer service. Detail-oriented and results driven team player with strong organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Maintains focus in stressful situations and high-volume environments while performing with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Waitress/Hostess
Black Diamond Restaurant
06.2022 - Current
- Seat guests and manage sections ensuring speedy and accurate service, monitor restaurant activity
- Maintain order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Supervise dining table set-up to prepare for diversity of event types, following strict service standards.
- Carry out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collaborate with kitchen staff and owner to make daily lunch and dinner specials from kitchen; type, print and then fax them to customers
- Fold napkins and prepared silverware sets to provide adequate supply for host station.
- Process orders and sent to kitchen employees for preparation.
- Supported needs of 5- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality
- Increased sales significantly by upselling higher-end products to customers
Waitress
Black Olive Restaurant
04.2017 - 06.2022
- Taking customer orders and delivering food and beverages
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials, and took drink orders.
Account Manager
Riggins Oil Company
04.2008 - 01.2017
- Developed strong relationships with customers, prepared data on accounts and provided feedback for owner
- Prepared sales reports, monitored accounts and fuel usage, answered and remedied all customer inquiries or concerns
- Controlled commercial card department and accounts independently and efficiently
- Contributed to team objectives in fast-paced environment.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with over 500+ accounts and community to promote long term business growth.
- Developed and maintained strong working relationships with professionals within assigned territory.
Receptionist
Inspira Medical Center
01.2001 - 03.2008
- Patient intake and paperwork
- Verify insurance and acquire required pre-authorization
- Prepared insurance claims by ensuring coding and all paperwork is correct
- Maintain relations between facility and referring provider(s)
- Patient charting and filing.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Managed office bookkeeping with insurance billing and patient payments.
Education
No Degree - Medical Billing & Coding
Rowan College of Burlington County
New JerseyAssociate’s Degree - Nursing
Rowan College of South Jersey
Diploma -
Vineland Senior High School
Skills
- Type 50 words per minute
- Providing exceptional service to ensure customer satisfaction
- Account Management
- Time Management
- Work well under pressure
- Insurance Knowledge
- Documentation
- Report Development and Presentation
- Medical Terminology
- Complaint Resolution
- Team Leadership
- Verbal and Written Communication
- Managing Operations and Efficiency
- Customer Relationship Management
- Scheduling and Coordinating
- Email Correspondence
- Excellent Multitasking Abilities
Additional Information
- Awards , President of Student Nursing Organization 2017
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Timeline
Waitress/Hostess
Black Diamond Restaurant
06.2022 - Current
Waitress
Black Olive Restaurant
04.2017 - 06.2022
Account Manager
Riggins Oil Company
04.2008 - 01.2017
Receptionist
Inspira Medical Center
01.2001 - 03.2008
No Degree - Medical Billing & Coding
Rowan College of Burlington County
Associate’s Degree - Nursing
Rowan College of South Jersey
Diploma -
Vineland Senior High School
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