Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elizabeth Perez

Las Vegas,NV

Summary

Proven track record in event setup and housekeeping management, notably with Primm Valley Casino Resort, where leadership and meticulous attention to cleanliness significantly enhanced guest satisfaction. Expert in customer service and safety awareness, consistently ensuring top-notch experiences and environments. Demonstrates a strong work ethic and reliability, with a focus on surpassing objectives through strategic planning and execution.

Overview

14
14
years of professional experience

Work History

Banquet Setup Porter

Resort World Las Vegas
06.2023 - 10.2023
  • Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
  • Communicated with coworkers and managers about completed duties.
  • Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.

Event Setup

Own Business
07.2013 - 06.2023
  • Supported event setup and teardown efforts for various park-hosted gatherings and festivities.
  • Streamlined event setup processes, reducing preparation time while maintaining high standards of presentation quality.
  • Supported event setup and teardown processes through timely completion of pre-and post-event cleaning duties.

Housekeeping Supervisor

Primm Valley Casino Resort
08.2011 - 06.2013
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Increased employee performance through effective supervision and training.

Housekeeping Room Attendant

Primm Valley Casino Resorts
08.2009 - 07.2011
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Education

High School Diploma -

Preparatoria 13 De Marzo
La Habana, Cuba
1993

Skills

  • Customer Service
  • Strong Work Ethic
  • Problem-Solving
  • General Labor
  • Punctual and Dependable
  • Worksite safety
  • Safety awareness
  • Cleanliness and hygiene
  • Ensuring customer satisfaction
  • Reliability and punctuality

Languages

English
Limited Working
Spanish
Full Professional

Timeline

Banquet Setup Porter

Resort World Las Vegas
06.2023 - 10.2023

Event Setup

Own Business
07.2013 - 06.2023

Housekeeping Supervisor

Primm Valley Casino Resort
08.2011 - 06.2013

Housekeeping Room Attendant

Primm Valley Casino Resorts
08.2009 - 07.2011

High School Diploma -

Preparatoria 13 De Marzo

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Elizabeth Perez