Elizabeth Perez

Ability to establish and maintain an effective working relationship with all levels of management, city officials, vendors, other employees, and the general public. Knowledge of City policies and procedures for departmental management and activities. Coordinates, organizes, and facilitates meetings, conferences, and seminars for department or division; assists in coordinating work and various projects between units of the department. Maintained confidentiality in handling sensitive information while performing administrative tasks. Provides quality customer service by communicating effectively with customers and responding to issues or concerns timely and professionally. Provides assistance to district manager with personnel related matters that include hiring, disciplinary actions, investigation, payroll, and performance management. Responds to inquiries regarding rules, regulations, policies, and procedures; monitors department inventory and ensure the procurement of required essentials.May assist in the development of training materials; provides training for subordinate administrative staff to ensure quality and efficiency of work; monitors and ensures all licenses, certifications, and physical paperwork are accurate and up to date.

Assist with payroll to unsure drivers and movers are receiving correct commission percentage pay. Sustain vendor and carrier relationship while handling inbound and outbound shipping. Ensure Military members receive their household goods in a timely manner, make schedule changes accordingly. Prepare day to day contracts and necessary paperwork for drivers making deliveries or bringing storage into the warehouse. Maintain and increase the efficiency of business by educating customers on product and service offerings. Offer exceptional customer service to differentiate and promote the company brand. Collect customer feedback and make process changes to exceed customer satisfaction goals. Make reasonable procedure exceptions to accommodate unusual customer requests and provide accurate and appropriate information in response to customer inquiries.

Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals. Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business. Hiring, onboarding and training of new hires to fulfill business requirements. Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes. Analyzed and reported on key performance metrics to senior management. Participates, assists, and supports in the planning and execution of a department program; develops, coordinates, and maintains record keeping and filing systems; handles petty cash and performs general accounting duties. Coordinates, organizes, and facilitates meetings, conferences, and seminars for department or division; assists in coordinating work and various projects between units of the department.

Assistant to Sales Manager, high volume call intake, sales cold calling up to 140 phone calls per day to give priced quotes and price negotiation. Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in th brand. Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals. Developed strong client relationships for repeat business and increased referrals. Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates. Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively. Basic clerical duties included filing, data entry, print and scan contracts, process credit card payments.