Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Perez

Elburn,IL

Summary

Dynamic Dispatch Manager at Down To Earth Landscaping, adept at coordinating delivery schedules and enhancing customer service. Successfully processed 200+ orders daily while training employees and implementing a bulk account system, boosting early-season revenue. Recognized for strong leadership and problem-solving skills, ensuring efficient operations and high client satisfaction.

With positive and upbeat attitude, I excel in coordinating and managing logistics. Knowledge of route planning and load optimization combined with skills in real-time problem-solving and communication.

Overview

3
3
years of professional experience

Work History

Dispatcher Manager

Down To Earth Landscaping
03.2021 - 08.2024

Assisted landscapers at "walk up window" of construction work trailer on 30 acre material farm. Would take checks, cash and CC payments. Processed approx 200 orders a day between phone and walk ups. Communicated with loaders on the land via 2-way radios to load appropriate materials (including mulch, sand, aggregates, soils, composts, salt, firewood etc.). Placed orders with Vendors such as Beverly or laFarge or LMF for materials to keep bins stocked via delivery or pickup. Routed 20-30 residential deliveries a day. Managed pickup of materials with our semi(s) or delivery of materials to yards and farms such as Whispering Hills, Country Bumpkin, Goebberts, etc. Handled high call volumes of landscape material pre-orders, bulk sales and "on account' prepaid materials. Created a "Bulk" account status for select landscape companies where they could purchase 500+ yards of mulch at early season for a discounted rate, increasing money flow in the earlier months of the year (Jan, Feb). Gave input on pricing and maintained/monitored pricing of materials as invoices would be entered from suppliers. Handled large amounts of cash and credit card payments daily.

Education

Dundee Crown High School
Carpentersville, IL

Skills

  • Employee training
  • Delivery Schedule coordination
  • Strong leadership
  • Quick thinking
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking Abilities
  • Organizational skills
  • Self motivation
  • Phone dispatch
  • Customer communication
  • Multiple project coordination

Timeline

Dispatcher Manager

Down To Earth Landscaping
03.2021 - 08.2024

Dundee Crown High School
Elizabeth Perez