Elizabeth Perez

Compton,CA

Summary

Results-driven and highly motivated professional seeking a challenging role in the school district where I can leverage my exceptional communication, multitasking, and prioritization skills to positively impact students' lives. With three years of experience in customer-facing roles, I have developed a strong foundation in leadership, critical thinking, and customer service. My experience in sales and inventory management has also honed my ability to work well under pressure and make data-driven decisions.

Overview

years of professional experience

Work History

Digital Personal Shopper

Walmart

Lancaster, CA

01.2025 - Current

Provided personalized shopping assistance to enhance customer satisfaction and loyalty.
Managed inventory selection to ensure product availability and meet customer preferences.
Collaborated with store teams to streamline shopping processes and improve operational efficiency.
Researched product trends and customer feedback to optimize shopping experiences.
Guided clients in selecting high-quality products, ensuring informed purchasing decisions.
Implemented strategies to address customer inquiries, resolving issues swiftly and effectively.
Mentored new staff on best practices for personal shopping services and customer engagement techniques.
Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Consistently met deadlines and quality goals for accuracy and timeliness.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Tracked substitutions and informed customers of changes.
Worked productively with customers to meet order requirements and service expectations.
Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Greeted clients entering store to provide welcoming environment and friendly customer service.

Lead Sales Representative

Avalon Wireless / Boost Mobile

08.2019 - Current

Led a team of sales representatives to achieve sales targets and improve customer satisfaction ratings.
Developed and implemented effective strategies to resolve customer complaints and issues.
Trained new employees on sales procedures, product knowledge, and customer service standards.
Analyzed sales data to identify trends and make informed decisions about inventory management.
Maintained accurate records of sales transactions, customer interactions, and inventory levels.

Cashier / Bagger

Sprouts Farmers Market

11.2017 - 04.2018

Provided exceptional customer service in a fast-paced retail environment.
Managed cash register transactions accurately and efficiently.
Maintained a clean and organized store environment, including the front-end shelving and registers.
Assisted with inventory stocking and organizing floral products and bouquets based on seasonal trends.

Education

High School - undefined

Paramount High School

Paramount, CA

01.2017

Skills

Leadership: Proven track record of leading teams and mentoring new employees to increase productivity and customer satisfaction
Critical Thinking: Skilled at analyzing complex situations, identifying solutions, and implementing effective resolution strategies
Customer Service: Exceptional communication skills, with the ability to handle difficult situations and provide empathetic responses to customer inquiries
Inventory Management: Proficient in managing inventory, tracking stock levels, and making data-driven decisions to maximize sales and minimize waste
Bilingual: Fluent in English and Spanish, able to communicate effectively with diverse populations

Time Management: Highly organized and able to prioritize tasks effectively to meet deadlines and achieve goals
Training and Development: Experienced in training new employees, providing feedback, and coaching to improve performance
Sales and Marketing: Strong understanding of sales principles, with experience promoting trending items and identifying growth opportunities
Attention to Detail: Meticulous attention to detail, with the ability to maintain accurate records and ensure compliance with regulations

Languages

English

Native or Bilingual

Timeline