Microsoft Office Suite
Elizabeth Perikli
South Pasadena,CA
Summary
Detail-oriented Staff Services Analyst with expertise in analyzing program eligibility and enrollment, licensing and contracts, office procedures, and filing systems. Skilled in building productive relationships and serving as a liaison between the office and external parties. Strong communicator and problem solver, adept at managing high volumes of customer interactions. Self-learning, proactive team player with a commitment to efficiency and accuracy.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
QA/QC; FRAUD TEAM
HORNE LLP VIA L.A. BUSINESS PERSONNEL
South Pasadena, CA
05.2021 - 10.2023
- Conducted complex analysis and review of a high volume of applications submitted to the State of CA COVID-19 Emergency Rental Assistance Program.
- Analyzed applicant’s eligibility, made calculations, and inspected documents to confirm the legitimacy and accuracy of information provided.
- Summarized inconsistencies, errors, or incomplete information before reassigning to Case Managers for correction.
- Escalated suspicious cases for further fraud review in great detail, resulting in departmental transfer.
- Entered and processed final draw amounts and finalized approvals on eligible applications.
- Met and exceeded production goals with high levels of accuracy.
Performed complex research and analysis of applicant data and documents. - Utilized multiple platforms to perform research and cross-check a variety of information.
- Gathered supporting documentation, provided concise summaries, concluded if fraud was substantiated, and made case recommendations.
- Managed all correspondence sent to Report Fraud email, categorized and prioritized incoming communications, escalated high-priority issues, and followed up
- Compiled and presented weekly and monthly fraud inbox productivity and trend reports.
- Utilized data analysis to develop strategies and create resources to track and monitor cases and categories of fraud, and recognize fraud trends within the program’s operations.
- Adhered to regulatory standards, industry best practices, and internal policies and procedures related to fraud prevention and detection.
Program Specialist II
Los Angeles County Development Authority
Alhambra, CA
10.2020 - 05.2021
- Case Manager for the Los Angeles County Emergency Covid-19 Rental Assistance program within the Los Angeles County Development Authority.
- Processed a high volume of applications, ensuring program requirements were accurately met and information was complete before submitting to the next tier for approval.
- Conducted phone and email outreach to communicate with a diverse population of program applicants, and utilized third-party translation services to effectively communicate with non-English speakers.
- Gathered necessary information and documents, answered inquiries, provided program information, and assisted applicants throughout all phases of the program process.
- Analyzed information, documents, and financial data to calculate and determine if applicants met program requirements.
- Ensured information was complete and correct, and identified and reported irregular documents, statements, or activities.
- Communicated with other teams and colleagues to maintain production goals and deadlines.
- Assisted in a post-program audit project to ensure the accuracy of payment information and supporting documents complied with agency standards.
Creative consultant
Freelance
Los Angeles, CA
05.2009 - 01.2020
- Creative consultant, marketing and outreach coordinator, copywriter, contributor, artist, artist assistant, collaborator, gallery and curatorial assistant, associate producer.
- Partnered with production, technical, and creative teams to shape strategic and creative output, coordinated meetings, and managed projects.
- Facilitated operational changes in email management, website, e-commerce and distribution transitions, providing clear communication and consistent updates on project and design progress.
- Provided direction and leadership to creative teams and collaborators, ensuring projects stayed on track and met objectives within budget.
- Clients include fine artists, galleries, documentary filmmakers, event producers, and book publisher.
Education
Associate of Arts - Liberal Studies
Cypress College
Cypress, CA 01.1990 - 05.1992
No Degree - Liberal Studies
Antioch University
Culver City, CA 01.2010 - 01.2013
Forensic Accounting And Fraud Analysis - Course Certificate
West Virginia University
Morgantown, WV 05.2023 - 05.2023
Certificate - Digital Court Reporting And Transcription
Cal Poly Pomona
Pomona, CA 04.2024 - Current
Skills
Analytical Thinking
undefinedSoftware
Google Drive
Smartsheet
Power BI
JIRA
Type 50wpm
Timeline
Certificate - Digital Court Reporting And Transcription
Cal Poly Pomona
04.2024 - Current
Forensic Accounting And Fraud Analysis - Course Certificate
West Virginia University
05.2023 - 05.2023
QA/QC; FRAUD TEAM
HORNE LLP VIA L.A. BUSINESS PERSONNEL
05.2021 - 10.2023
Program Specialist II
Los Angeles County Development Authority
10.2020 - 05.2021
No Degree - Liberal Studies
Antioch University
01.2010 - 01.2013
Creative consultant
Freelance
05.2009 - 01.2020
Associate of Arts - Liberal Studies
Cypress College
01.1990 - 05.1992
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