Microsoft Office Suite
Elizabeth Perikli
South Pasadena,CA
Summary
Detail-oriented Staff Services Analyst with expertise in analyzing program eligibility and enrollment, licensing and contracts, office procedures, and filing systems. Skilled in building productive relationships and serving as a liaison between the office and external parties. Strong communicator and problem solver, adept at managing high volumes of customer interactions. Self-learning, proactive team player with a commitment to efficiency and accuracy.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
QA/QC; FRAUD TEAM
HORNE LLP VIA L.A. BUSINESS PERSONNEL
South Pasadena, CA
05.2021 - 10.2023
- Conducted complex analysis and review of a high volume of applications submitted to the State of CA COVID-19 Emergency Rental Assistance Program.
- Analyzed applicant’s eligibility, made calculations, and inspected documents to confirm the legitimacy and accuracy of information provided.
- Summarized inconsistencies, errors, or incomplete information before reassigning to Case Managers for correction.
- Escalated suspicious cases for further fraud review in great detail, resulting in departmental transfer.
- Entered and processed final draw amounts and finalized approvals on eligible applications.
- Met and exceeded production goals with high levels of accuracy.
Performed complex research and analysis of applicant data and documents. - Utilized multiple platforms to perform research and cross-check a variety of information.
- Gathered supporting documentation, provided concise summaries, concluded if fraud was substantiated, and made case recommendations.
- Managed all correspondence sent to Report Fraud email, categorized and prioritized incoming communications, escalated high-priority issues, and followed up
- Compiled and presented weekly and monthly fraud inbox productivity and trend reports.
- Utilized data analysis to develop strategies and create resources to track and monitor cases and categories of fraud, and recognize fraud trends within the program’s operations.
- Adhered to regulatory standards, industry best practices, and internal policies and procedures related to fraud prevention and detection.
Program Specialist II
Los Angeles County Development Authority
Alhambra, CA
10.2020 - 05.2021
- Case Manager for the Los Angeles County Emergency Covid-19 Rental Assistance program within the Los Angeles County Development Authority.
- Processed a high volume of applications, ensuring program requirements were accurately met and information was complete before submitting to the next tier for approval.
- Conducted phone and email outreach to communicate with a diverse population of program applicants, and utilized third-party translation services to effectively communicate with non-English speakers.
- Gathered necessary information and documents, answered inquiries, provided program information, and assisted applicants throughout all phases of the program process.
- Analyzed information, documents, and financial data to calculate and determine if applicants met program requirements.
- Ensured information was complete and correct, and identified and reported irregular documents, statements, or activities.
- Communicated with other teams and colleagues to maintain production goals and deadlines.
- Assisted in a post-program audit project to ensure the accuracy of payment information and supporting documents complied with agency standards.
Creative consultant
Freelance
Los Angeles, CA
05.2009 - 01.2020
- Creative consultant, marketing and outreach coordinator, copywriter, contributor, artist, artist assistant, collaborator, gallery and curatorial assistant, associate producer.
- Partnered with production, technical, and creative teams to shape strategic and creative output, coordinated meetings, and managed projects.
- Facilitated operational changes in email management, website, e-commerce and distribution transitions, providing clear communication and consistent updates on project and design progress.
- Provided direction and leadership to creative teams and collaborators, ensuring projects stayed on track and met objectives within budget.
- Clients include fine artists, galleries, documentary filmmakers, event producers, and book publisher.
Education
Associate of Arts - Liberal Studies
Cypress College
Cypress, CA 01.1990 - 05.1992
No Degree - Liberal Studies
Antioch University
Culver City, CA 01.2010 - 01.2013
Forensic Accounting And Fraud Analysis - Course Certificate
West Virginia University
Morgantown, WV 05.2023 - 05.2023
Certificate - Digital Court Reporting And Transcription
Cal Poly Pomona
Pomona, CA 04.2024 - Current
Skills
Analytical Thinking
Project Coordination
Customer Service
Account Management
Case Management
Data Analysis
Report Writing
Fraud Detection
Partnership Development
Software
Google Drive
Smartsheet
Power BI
JIRA
Type 50wpm
Timeline
Certificate - Digital Court Reporting And Transcription
Cal Poly Pomona
04.2024 - Current
Forensic Accounting And Fraud Analysis - Course Certificate
West Virginia University
05.2023 - 05.2023
QA/QC; FRAUD TEAM
HORNE LLP VIA L.A. BUSINESS PERSONNEL
05.2021 - 10.2023
Program Specialist II
Los Angeles County Development Authority
10.2020 - 05.2021
No Degree - Liberal Studies
Antioch University
01.2010 - 01.2013
Creative consultant
Freelance
05.2009 - 01.2020
Associate of Arts - Liberal Studies
Cypress College
01.1990 - 05.1992