Elizabeth Perozo
The Bronx,NY
Summary
Detail-oriented and highly organized professional with extensive experience in financial services and patient advocacy. Seeking a position in verification or patient financial services to leverage excellent communication skills, meticulous attention to detail, and a commitment to ensuring accurate and efficient financial operations in a healthcare setting.
Overview
10
10
years of professional experience
Work History
Financial Representative
Montefiore Medical Center
01.2017 - Current
- Fiscally clear emergency and elective admissions
- Manage charge entry, accounts receivable, and verification of coverage and benefits
- Performs billing tasks assigned by management which includes data entry, claim review, charge review, accounts receivable follow-up, or other related responsibilities
- Validate and assign/correct CPT codes to claims for rebilling after insurance denial
- Complete the pre-arrival, check-in, and call-in registration, benefit and insurance verification, and patient liability collection for all scheduled appointments
- Ensure patients and or representatives are informed of regulations surrounding the required consent at the time of registration or thereafter
- Ensure co-pays, co-insurance, and deductibles are collected per Point of Service collection policies and procedures.
- Met with customers to assess needs, financial status, and eligibility.
- Built strong relationships with clients through transparent communication and trust-building activities.
- Supported continuous improvement efforts within the organization by participating in training programs, workshops, and industry conferences.
- Enhanced team performance by sharing industry insights, best practices, and constructive feedback during weekly meetings.
- Established effective communication channels between internal departments, fostering collaboration on key projects and initiatives.
CDPAP - Family Home Health Aide
Intergen Home Care
06.2018 - Current
- Assisted with personal care (bathing, dressing, grooming, toileting) and mobility support
- Administered medications, monitored vital signs, and managed medical equipment
- Prepared meals, performed light housekeeping, and managed household supplies
- Provided companionship, emotional support, and engaged in meaningful activities
- Accompanied to medical appointments, ran errands, and shopped for groceries
- Maintained care records and reported health changes
- Encouraged and supported independence in daily tasks.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Peer Advocate/Mandated Reporter
Freedom Youth Family Justice Center
03.2023 - 09.2023
- Observed and monitored children's behavior and responses during activities and instruction time
- Facilitated a smooth discharge by encouraging and reassuring children throughout their transitions to going back to home life
- Adheres to daily, weekly and monthly productivity expectations
- Helping victims/survivors of human trafficking develop trauma recovery plans
- Helping peers self-monitor their progress
- Supporting other peers in advocating for themselves to obtain effective services.
- Provided crisis intervention services as needed, connecting clients with appropriate emergency resources.
- Conducted regular follow-ups with clients, ensuring progress toward goals and addressing any emerging issues.
- Provided feedback to supervisory staff on trends observed among clientele, which informed adjustments made within the organization.
- Developed tailored action plans that addressed each client''s specific barriers to achieving personal goals.
- Built trust with clients through active listening and understanding their unique needs.
- Facilitated peer support groups, fostering a sense of shared experience and mutual encouragement among participants.
- Connected at-risk individuals with specialized services, reducing incidents of crisis situations.
- Created a safe space where clients felt comfortable discussing personal challenges without fear of judgment or stigma.
- Promoted self-advocacy among clients by teaching skills necessary for independent problem solving.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Maintained accurate documentation of client interactions, allowing for seamless coordination with other team members.
Senior Clerk/Epic Backfill
Hospital for Special Surgery’s Hand and Upper Extremity Center
06.2018 - 06.2019
- Recorded name of patient, address, and name of attending physician to prepare medical records on new patients
- Collected and entered insurance information from a linguistically and culturally diverse population of patients
- Attend to team of clerks as conducive to maintaining an efficient workflow.
- Prioritized workload effectively managing multiple tasks at once maintaining focus under pressure while meeting deadlines consistently.
Accounts Receivable Representative
Hospital for Special Surgery, Rheumatology Billing
04.2014 - 10.2015
- Uses payer websites, billing system and/or communicates with providers, patients, coders, or other responsible persons, to ensure the correctness and completeness of charges and claims, or to follow-up on accounts receivable to ensure that items in assigned work queue(s) are resolved within required timeframes
- Cash posting and reconciliation of insurance and self-pay payments
- Billing for secondary carriers after primary payment has been posted
- Responsible for performing a variety of clerical functions as directed/required.
- Streamlined billing processes for improved efficiency and reduced errors.
- Enhanced cash flow by promptly and accurately processing accounts receivable transactions.
- Communicated with customers to identify and resolve outstanding payments.
- Ensured timely collection of payments with consistent follow-up on outstanding invoices.
Education
Master of Science - Forensic Psychology
Monroe’s King Graduate School
05.2023
Certified Mandated Reporter -
NYS Office of Children and Family Services
02.2023
Bachelor of Arts - Psychology
Lehman College
12.2019
Skills
- Excellent verbal and communication abilities
- Dexterity in project management, strong attention to detail, and particular aptitude to work well under pressure both individually and collaboratively
- Proficient with Epic Systems, IDX systems, MAC and Microsoft Word, PowerPoint and Excel
- Fluent in English and Spanish
Timeline
Peer Advocate/Mandated Reporter
Freedom Youth Family Justice Center
03.2023 - 09.2023
CDPAP - Family Home Health Aide
Intergen Home Care
06.2018 - Current
Senior Clerk/Epic Backfill
Hospital for Special Surgery’s Hand and Upper Extremity Center
06.2018 - 06.2019
Financial Representative
Montefiore Medical Center
01.2017 - Current
Accounts Receivable Representative
Hospital for Special Surgery, Rheumatology Billing
04.2014 - 10.2015
Master of Science - Forensic Psychology
Monroe’s King Graduate School
Certified Mandated Reporter -
NYS Office of Children and Family Services
Bachelor of Arts - Psychology
Lehman College
Similar Profiles
Deyanira HernandezDeyanira Hernandez
Senior Family Health Worker/ Healthy Steps at Montefiore Medical Center - Montefiore Medical GroupSenior Family Health Worker/ Healthy Steps at Montefiore Medical Center - Montefiore Medical Group
Felicia HenryFelicia Henry
Senior Clerk-follow-up Denial at Montefiore Medical Center - Montefiore Medical GroupSenior Clerk-follow-up Denial at Montefiore Medical Center - Montefiore Medical Group
JUAN HERNANDEZJUAN HERNANDEZ
Assistant Administrator at Montefiore Medical Center - Montefiore Medical GroupAssistant Administrator at Montefiore Medical Center - Montefiore Medical Group