Elizabeth Pervenecki
Indianapolis,IN
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
10
10
years of professional experience
Work History
Assistant Retail Operations and Event Manager
Pacers Sports And Entertainment
- Managed budgets and contracts with vendors, ensuring cost-effective event execution.
- Nurtured and built relationships with vendors, venues and event merchandise industry contacts.
- Streamlined event planning processes by implementing efficient project management strategies.
- Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
- Recruited trained, and managed teams of part time employees to assist with event operations and logistics.
- Delivered prompt payment for event vendors and staff.
- Developed and implemented successful marketing plans to generate event revenue.
- Coordinated with sales, marketing, and event teams to publicize and promote events.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Oversaw preparation and management of event budgets to deliver at or below projected costs while increasing event merchandise revenue.
- Trained and supervised event staff to complete tasks on time while decreasing event revenue discrepancies.
- Managed and motivated employees to be productive and engaged in work.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Ensured timely payments to vendors by accurately inputting payment details and following up on outstanding invoices.
- Strengthened vendor relationships by consistently providing exceptional customer service when resolving billing inquiries or disputes over phone or email correspondence.
- Collaborated with cross-functional teams to integrate sustainability principles into company operations.
- Developed comprehensive sustainability plans to guide long-term environmental goals and objectives.
Team Lead Retail/Warehouse/Event Associate
Pacers Sports and Entertainment
03.2022 - Current
- Provided leadership to part-time retail associates
- Assisted in coordination of event and concert merchandising set up/load-in, sales, and inventory while providing leadership to part time retail employees
- Received and processed new inventory while efficiently maintaining merchandising standards and cleanliness/organization of warehouse
- Fulfilled online orders/returns/exchanges
- Responsible for providing excellent customer service through the warehouse and customer service email
- Assisted in inventory cycle counts and annual physical inventory
- Produced custom pressed jerseys for Pacers and Fever retail needs
- Utilized Yellow Dog, Shipstation, Shopify, Square, and Appetize.
Retail and Event Associate
Pacers Sports and Entertainment
01.2022 - 03.2022
- Assisted in customer purchasing needs in store and online through the Pacers Team Store website while providing excellent customer service
- Received and processed new inventory
- Maintained merchandising standards of store and warehouse
- Utilized Yellow Dog, Square, Shopify, Appetize, and Shipstation for day-to-day work duties.
General Manager
HOTWORX
07.2021 - 12.2021
- Responsible for obtaining qualified leads through external and internal marketing
- Generated revenue by exhibiting strong and effective business development and sales skills
- While providing excellent customer service to potential/new/ and existing members
- Provided leadership and mentoring of sales associates
- Handled daily store operations including inventory, scheduling, P&L statement, and staffing
- Led staff meetings updating staff on current goals, procedures, products, and sales tactics
- Handled digital marketing/social media
- Led the interviewing and onboarding of new employees.
General Manager
Profile by Sanford
04.2019 - 04.2020
- Responsible for obtaining qualified leads through external and internal marketing
- Generated revenue by exhibiting strong and effective business development and sales skills and providing excellent customer service to potential/new/ and existing members
- Provided leadership and mentoring of Profile coaches
- Tracked program effectiveness including retention of members, weight loss average, reduction in medical issues, and revenue analysis
- Assisted with providing program development, staff education, and best practices
- Collaborated and provided nutrition expertise with other Profile leadership and staff
- Handled daily store operations including inventory, ordering, scheduling, staffing, and P&L statement
- Led staff meetings updating the staff on current goals, new procedures, and new products
- Handled local digital marketing
- Led the interviewing and onboarding process of new employees.
Certified Health and Wellness Coach
Profile by Sanford
01.2017 - 04.2020
- Provided 1:1 nutrition, activity, and lifestyle coaching while utilizing motivational interviewing
- Instructed educational discovery sessions to new members on the three core principles of the company (nutrition, activity, and lifestyle)
- Traveled to other locations and assisted in the opening/training of new stores as part of the Go Live team
- Spent over a month in Atlanta, GA as a fill-in store operations manager
- All while retraining the staff and leading the business development efforts
- Assisted in the interviewing process of potential employees and assisted with the onboarding of new employees
- Personally handled business development through social media
- Handled inventory and ordering for basic store needs
- Provided excellent customer service
- Functioned at a high level within a team environment to make sure goals of the company were met, and daily work activities were completed.
Vault Member Service Representative
Evansville Teachers Federal Credit Union
01.2015 - 12.2016
- Handled deposits/withdraws from Brinks into/from the Vault
- Responsible for balancing vault/cash dispenser machines, and adding money to cash dispensers when needed
- Handled transactions: deposits/withdraws/loan payments/etc
- All while providing excellent customer service
- Trained new employees on the procedures and expectations of the company
- Handled address changes, processed mail, and met cross-sell goals.
Work Conditioning Specialist/ESI
Progressive Health
11.2014 - 05.2015
- Contracted out through Toyota Motor Manufacturing on their Early Symptom Intervention Team
- Designed, updated, implemented, and led new fitness classes to maximize employee participation
- Instructed and led large conditioning classes that included conditioning for new employees, employees transferring to a new area, employees returning to work from injury, and skilled maintenance employees
- Coached/Educated employees on the utilization/importance of proper body postures to reduce the risk of cumulative trauma/acute type injuries
- Performed assessments, set goals, and designed individualized fitness programs for employees enrolled in personal training programs onsite
- Educated/Recommended injury prevention techniques: ice, heat, massage, hydration, foot care, and stretches to employees working on the floor
- Utilized the Functional Movement Screen (FMS) to test and then improve employee movement patterns and muscular imbalances through corrective exercises and stretches with the goal of reducing the risk of injury
- Instructed educational presentations for new hire employees (groups ranging from 20-70) on the importance of proper ergonomics, a healthy lifestyle, basic anatomy, and goals/expectations of the new hire training program
- Functioned at a high level within a teamwork environment to ensure goals of the company were met and daily work activities were completed.
Work Conditioning Specialist/ESI
Gibson General Hospital
01.2014 - 10.2014
- Contracted out through Toyota Motor Manufacturing on their Early Symptom Intervention Team
- Designed, updated, implemented, and led new fitness classes to maximize employee participation
- Instructed and led large conditioning classes that included conditioning for new employees, employees transferring to a new area, employees returning to work from injury, and skilled maintenance employees
- Coached/Educated employees on the utilization/importance of proper body postures to reduce the risk of cumulative trauma/acute type injuries
- Performed assessments, set goals, and designed individualized fitness programs for employees enrolled in personal training programs onsite
- Educated/Recommended injury prevention techniques: ice, heat, massage, hydration, foot care, and stretches to employees working on the floor
- Utilized the Functional Movement Screen (FMS) to test and then improve employee movement patterns and muscular imbalances through corrective exercises and stretches with the goal of reducing the risk of injury
- Instructed educational presentations for new hire employees (groups ranging from 20-70) on the importance of proper ergonomics, a healthy lifestyle, basic anatomy, and goals/expectations of the new hire training program
- Functioned at a high level within a teamwork environment to ensure goals of the company were met and daily work activities were completed.
Education
BS in Exercise Science, Pre-Physical Therapy -
University of Southern Indiana
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Operations Management
- Diversity and Inclusion
- Key Performance Indicators
- Invoice Verification
- Problem-Solving
- Teamwork and Collaboration
- Idea Development and Brainstorming
Timeline
Team Lead Retail/Warehouse/Event Associate
Pacers Sports and Entertainment
03.2022 - Current
Retail and Event Associate
Pacers Sports and Entertainment
01.2022 - 03.2022
General Manager
HOTWORX
07.2021 - 12.2021
General Manager
Profile by Sanford
04.2019 - 04.2020
Certified Health and Wellness Coach
Profile by Sanford
01.2017 - 04.2020
Vault Member Service Representative
Evansville Teachers Federal Credit Union
01.2015 - 12.2016
Work Conditioning Specialist/ESI
Progressive Health
11.2014 - 05.2015
Work Conditioning Specialist/ESI
Gibson General Hospital
01.2014 - 10.2014
Assistant Retail Operations and Event Manager
Pacers Sports And Entertainment
BS in Exercise Science, Pre-Physical Therapy -
University of Southern Indiana
Similar Profiles
Nicholas KnightNicholas Knight
Retail Sales Associate at Pacers Sports and EntertainmentRetail Sales Associate at Pacers Sports and Entertainment
Dean HaywardDean Hayward
Pacers Team Store Lead at Pacers Sports and EntertainmentPacers Team Store Lead at Pacers Sports and Entertainment
Christopher PattonChristopher Patton
Producer / Editor at PACERS SPORTS & ENTERTAINMENT / INDIANA PACERS & FEVERProducer / Editor at PACERS SPORTS & ENTERTAINMENT / INDIANA PACERS & FEVER