Elizabeth Peters-Kirk
Kennewick,WA
Summary
Well-qualified and dependable Property Manager successful at managing multiple priorities. Detail-oriented with strong organizational skills. Ready to bring knowledge and abilities to a position that offers new professional challenges.
Overview
16
16
years of professional experience
Work History
Property Manager
Cutting Edge Management-AAA Clearwater Storage Depot
10.2019 - Current
- Efficiently manage processing of payments, refunds, and deposits, ensuring accuracy and timeliness in financial transactions
- Sign up new tenants for storage unit rentals and insurance.
- Work with multiple contractors on maintenance needs and projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Handle tenant complaints promptly and appropriately.
- Follow up on delinquent tenants and coordinate collection procedures, including setting up and processing unit auctions.
- Respond to messages and inquiries from potential tenants through various platforms.
- Track market trends, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Manage merchandise and site supplies by completing regular inventory counts to verify stock levels and forecast future needs, while managing budget effectively, ensuring all expenses were kept within allocated funds.
- Recruited, interviewed, hired and trained employees.
- Designed and managed content for the facility's electronic reader board and social media platforms to inform customers of promotions, updates and services.
Property Manager
Cutting Edge Management- Storage on Geneva
05.2019 - 10.2019
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Processed payments, refunds, and deposits.
- General site upkeep; clean units, pick up trash, pull and spray weeds, clean irrigation filters, basic unit maintenance.
- Delivered emergency 24-hour on-call service for tenants.
- Monitored tenant behavior and enforced policies and procedures to maintain property to highest standards.
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Created brochures and flyers, and posted on social media.
Library Assistant
Chinn Park Regional Library
01.2018 - 04.2019
- Handled check-in and check-out process of library materials quickly and efficiently while still paying close attention to detail.
- Assisted patrons with self-checkout and enhanced their experience by providing support with faxing, copying, and scanning documents.
- Processed patron fines and fees, and handle payments.
- Trained new pages and library assistants.
- Answered questions from patrons and helped to find desired materials.
- Processed library card applications and maintained patron records with accurate contact information.
Office Assistant
George Mason University
05.2017 - 04.2019
- Revised PowerPoint slides to include most current information and data
- Streamlined data from multiple sources into single, cohesive document.
- Contributed to project success by assisting with research and data compilation.
- Input data into spreadsheets and charts using Excel.
Page
Chinn Park Regional Library
06.2017 - 01.2018
- Performed opening and closing procedures as required.
- Sorted and shelved library materials into their proper location when returned.
- Maintained orderly and welcoming environment through regular shelf-reading and straightening of materials.
- Provided exceptional customer service by answering basic reference questions and guiding patrons to appropriate resources.
Library Assistant
Mesa County Public Library
03.2015 - 04.2016
- Handled check-in and check-out process of library books and materials.
- Managed interlibrary loan requests, ensuring prompt fulfillment of borrowing needs for patrons.
- Handled patron complaints and worked to resolve problems
- Ran and organized various reports, followed up on them regularly, and delivered presentations on these reports and projects, ensuring clear communication and effective project oversight.
- Selected and delivered library materials to those no longer able to get to the library on their own
- Participated in interview panels and trained new employees
- Acted as leader to our department and guided coworkers effectively
- Continually contributed to process improvement by making procedures more logical and streamlined
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Processed library card applications and maintained patron records with accurate contact information.
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
Page
Mesa County Public Library
04.2014 - 03.2015
- Shelved various library materials into their proper location while straightening and shifting when necessary
- Retrieved and prepared materials requested by patrons for hold
- Checked materials for damage or label mistakes and removed from shelves for review.
Reference Clerk
Mastic Moriches Shirley Community Library
01.2014 - 02.2014
- Assisted patrons in locating and reserving various materials.
- Assisted librarians in locating and ordering books for patrons.
- Registered patrons for programs and made appointments
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
Page Captain
Mastic Moriches Shirley Community Library
05.2010 - 12.2013
- Supervised pages and assigned various duties
- Trained new employees and created detailed instructional guidelines
- Assisted with preparation and setup of meeting rooms for library-sponsored events, ensuring smooth experience for all participants.
- Resurfaced DVD's and CD's using disc repair machine to ensure quality collection.
- Inventoried books and other library materials.
- Created visually appealing displays that promoted new arrivals or highlighted specific topics within collection, drawing attention from visitors.
Adult Reference Page
Mastic Moriches Shirley Community Library
10.2008 - 04.2010
- Assisted in adult programs and various special events
- Gave instructional guidance to patrons on copying and faxing
- Filed and organized local historical news reports
- Checked materials for damage or label mistakes and removed from shelves for librarian to review
- Organized and shelved materials into their proper location.
Education
Associates Degree in Liberal Arts -
Suffolk County Community College
Selden, NY05.2008
Skills
- Adaptability
- Data Entry
- Cloud-Based File Management
- Critical Thinking
- Problem Solving
- Customer Service
- Microsoft Word, Excel, and Power Point
- Property Management
- Clear Communication
Timeline
Property Manager
Cutting Edge Management-AAA Clearwater Storage Depot
10.2019 - Current
Property Manager
Cutting Edge Management- Storage on Geneva
05.2019 - 10.2019
Library Assistant
Chinn Park Regional Library
01.2018 - 04.2019
Page
Chinn Park Regional Library
06.2017 - 01.2018
Office Assistant
George Mason University
05.2017 - 04.2019
Library Assistant
Mesa County Public Library
03.2015 - 04.2016
Page
Mesa County Public Library
04.2014 - 03.2015
Reference Clerk
Mastic Moriches Shirley Community Library
01.2014 - 02.2014
Page Captain
Mastic Moriches Shirley Community Library
05.2010 - 12.2013
Adult Reference Page
Mastic Moriches Shirley Community Library
10.2008 - 04.2010
Associates Degree in Liberal Arts -
Suffolk County Community College
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