Elizabeth Peterson
Summary
Hospitality professional with proven track record in leading teams to deliver exceptional dining experiences. Known for collaborative approach and results-driven mindset, consistently adaptable to dynamic service environments. Expertise in staff training, customer relations, and maintaining operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Server/ Check-In Attendant
Trail Shop Inn and Restaurant
05.2024 - 08.2024
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Guest Service Manager/Closing Shift Manager
McDonald's
03.2023 - 03.2024
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Managed cash flow and reported to upper management with inconsistencies.
- Monitored staff training, scheduling and shift changes.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Server
Millstone Pizza
07.2021 - 10.2022
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Associate of Applied Science - Hospitality And Tourism Management
Casper College
Casper, WY12.2025
High School Diploma -
Powell High School
Powell, WY05.2024
Skills
Team Management of up to 15 People
Quick and Competent Decision-Making Capabilities
Personable Leadership
Hard-Working and Punctual
Basic Accounting and Account Management
Positive Customer and Colleague Rapport
Researching and Building Reports
Creative Problem-Solving Capabilities
Certification
- ServSafe Food Handler's Certification - 2021
- ServSafe Manager's Certification - 2022
Timeline
Lead Server/ Check-In Attendant
Trail Shop Inn and Restaurant
05.2024 - 08.2024
Guest Service Manager/Closing Shift Manager
McDonald's
03.2023 - 03.2024
Server
Millstone Pizza
07.2021 - 10.2022
- ServSafe Food Handler's Certification - 2021
- ServSafe Manager's Certification - 2022
Associate of Applied Science - Hospitality And Tourism Management
Casper College
High School Diploma -
Powell High School
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