Elizabeth Peyregne
Irvington,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicate professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Admissions Associate
Bellingrath Gardens & Home
11.2023 - Current
- Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
- Processed order transactions and provided customers with tickets, and receipts.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Supported customers with wheelchair access and special requirements to support continuous accessibility.
- Sold, printed and issued tickets to guests.
- Gathered supporting documents to complete end-of-shift reporting and explain discrepancies.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Enhanced customer satisfaction by providing accurate and timely information on ticket prices, and event details.
- Collaborated with team members to manage customer flow during peak times effectively.
- Handled high-volume ticket sales with precision and accuracy, ensuring a positive experience for all patrons.
Assistant Manager, Customer Service
Circle K Convenience Store
06.2020 - 10.2023
- Improved customer satisfaction by addressing and resolving customer complaints in timely manner.
- Maintained high-quality standards with regular employee training and performance evaluations.
- Reduced wait times for customers through efficient task delegation and resource allocation.
- Coordinated staff schedules, ensuring adequate coverage during peak hours without sacrificing operational efficiency or quality of service.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Oversaw the onboarding process for new employees, providing comprehensive training materials and guidance throughout their initial weeks on job.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Created and reviewed invoices to confirm accuracy.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Receptionist/Bookkeeping Assistant
Paul Landry, CPA
01.2020 - 06.2020
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collaborated closely with senior bookkeepers to complete complex tasks efficiently while meeting deadlines consistently.
- Supported month-end closing activities, such as reconciling bank statements and adjusting journal entries, for accurate financial reporting purposes.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Maintained inventory of office supplies and placed orders.
- Matched purchase orders with invoices and recorded necessary information.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Entered figures using 10-key calculator to compute data quickly.
Education
GED -
Bishop State Community College
Mobile, AL11.2001
Skills
- Office Administration
- Enrollment Management
- Document Preparation
- Student Counseling
- Social media networking
- Sales experience
- Documentation
- Basic accounting
- Office inventory management
- Recruitment Strategies
- Team Collaboration
- Computer Skills
Timeline
Admissions Associate
Bellingrath Gardens & Home
11.2023 - Current
Assistant Manager, Customer Service
Circle K Convenience Store
06.2020 - 10.2023
Receptionist/Bookkeeping Assistant
Paul Landry, CPA
01.2020 - 06.2020
GED -
Bishop State Community College
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