Elizabeth Phillips
Rochester,MN
Summary
Experienced Communications Operator with a proven track record in system monitoring and emergency response. Proficient in managing multi-line phone systems and prioritizing tasks to ensure efficient call routing and resource allocation. Demonstrates strong problem-solving abilities and excels in high-pressure environments to deliver outstanding customer service and support.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive experience.
Overview
8
8
years of professional experience
Work History
Central Communications Operator
Bradley University.
Peoria, IL
07.2023 - 09.2024
- Operated telephone switchboard of Bradley University employees and routed calls to the correct destination.
- Provided customer service over the telephone, responding to inquiries and requests in a professional manner.
- Efficiently processed both emergency and non-emergency service calls, ensuring timely support.
- Operated multi-line phone systems to route incoming calls accurately.
- Ensured that all communications were handled in a timely manner, according to established protocols.
- Monitored campus alarms, ensuring quick response to fire, medical, and security alerts.
- Dispatched maintenance and safety teams to address alarm calls.
- Evaluated and prioritized incoming calls to successfully allocate response team resources.
- Operated intrusion detection, access control, and CCTV feeds to track building activities.
- Processed non-emergency requests for specific services, such as groundskeepers and housekeeping.
- Completed connections between callers, departments, and professionals.
- Greeted visitors or callers to handle inquiries or direct them to appropriate persons.
- Followed up with open calls to offer further assistance and close out issues.
Accounts Payable Clerk
4B Components, Limited
Morton, Illinois
09.2021 - 07.2023
- Processed invoices and payments in accordance with company policies and procedures.
- Reconciled vendor statements, investigated and resolved discrepancies.
- Maintained accounts payable files and records in an organized manner.
- Researched and responded to inquiries from vendors regarding invoice status or payment issues.
- Assisted with month-end closing activities as needed.
- Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
- Handled high-volume invoice processing with minimal supervision.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Worked closely with department personnel to produce accurate and timely bills.
- Worked with purchasing group to resolve purchase order matching issues.
- Reduced financial discrepancies by accurately processing invoices and journal entries.
- Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
- Matched orders with invoices and recorded required information.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing orders for supplies, and verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Organized conference room reservations for meetings or events.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed it to the correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Package Handler
FedEx Grounds
Morton
09.2017 - 12.2017
- Loaded and unloaded packages from delivery vehicles with manual equipment.
- Organized packages according to type, size, destination, and other specifications.
- Managed inventory levels by tracking incoming and outgoing packages.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Assisted in loading delivery trucks with prepared packages.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
Secretary
Boone's Tax and Bookkeeping
Abingdon, Illinois
08.2016 - 05.2017
- Provided administrative support to the office manager and other staff members.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Updated contact lists on a regular basis; created new contacts as needed.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Maintained organized filing system of paper and electronic documents.
- Assisted with accounts receivable and accounts payable functions.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Education
Some College (No Degree) - Criminal Justice
Eureka College
Eureka, ILSkills
- Crisis Management
- Communication Systems Proficiency
- Emergency Situation Response
- Problem-Solving
- Scheduling
- Telephone Etiquette
- Customer Service
- Flexible Schedule
- Caller Assistance
- Front Desk Management
- Switchboard Operation
- Front Desk Operations
- Analytical Skills
- Organizational Skills
- Time Management
- Multitasking
- Greeting customers
- Adaptability
- Client Service
- Adaptability and Flexibility
- Data Entry
- Teamwork and Collaboration
- Reliability
- Welcoming customers
- Message Logging
- Telephone reception
- Client Relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native language
Timeline
Central Communications Operator
Bradley University.
07.2023 - 09.2024
Accounts Payable Clerk
4B Components, Limited
09.2021 - 07.2023
Package Handler
FedEx Grounds
09.2017 - 12.2017
Secretary
Boone's Tax and Bookkeeping
08.2016 - 05.2017
Some College (No Degree) - Criminal Justice
Eureka College
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