Summary
Overview
Work History
Education
Skills
Timeline
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ELIZABETH PHILLIPS

Odessa,FL

Summary

Analytical and detail-oriented Revenue Research Analyst with over 13 years in the healthcare and DME industry. Experienced in data management, trend analysis, and process optimization to drive revenue growth and improve operational efficiency. Highly adaptable and committed to leveraging strong collaboration and strategic planning skills in campaign and engagement-focused roles.

Overview

13
13
years of professional experience

Work History

Revenue Research Analyst

Apria Healthcare
Tampa, FL
09.2022 - Current
  • Revenue Adjustment Trends Analysis: Identified and analyzed revenue adjustment trends to recommend improvements for system processes and training programs, directly enhancing the performance and efficiency via RMSETs, AR Issue Logs, PPI, ACIS BUS Rules, etc
  • Market Assistance: Supported multiple markets with batch reviews, training guidance, and trend identification.
  • Humana HMO Transition: Managed and analyzed data for multiple sub-projects, including Macro Pick-ups, Discrepancy Review, Re-Ox Eligibility Opportunities, 'Source of Truth' project, and Asset Transfer of Title project. Collaborated with cross-functional teams to ensure smooth transitions and maintain accurate data management throughout the projects.
  • Synapse Transition: Collaborated with cross-functional teams to support the integration of payor changes and cross-referenced data to improve project accuracy.
  • Data Analysis & Process Optimization: Utilized Excel and other analytical tools to resolve discrepancies in large data sets and improve operational efficiency, contributing to the success of ongoing projects.

Lead Collections Representative

Apria Healthcare
Tampa, FL
06.2015 - 09.2022
  • Collaborative Issue Resolution: Worked with team members, management, branches, and other departments to identify and resolve contractual, billing, and system issues via RMSETs, AR Issue Logs, PPI, ACIS BUS Rules changes, etc
  • Collections Escalations Management: Handled complex escalation cases for non-government plans, including audits, BBB complaints, corporate complaints, and Philips Recall, ensuring that each case was addressed timely and efficiently.
  • Training & Process Optimization: Led training efforts for team members to improve performance and compliance with quality assurance and productivity goals
  • DME Claims Processing & Collections Expertise: Over ten years experience in DME claims processing/collections industry for non-government, Medicare replacement, and managed Medicaid plans with tasks such as revenue adjustments, refund/recoups, bad debt collections recall, payor changes, Managed Medicaid reclasses, capitation reporting, etc

Collections Representative

Apria Healthcare
Tampa, FL
08.2011 - 06.2015
  • HIPAA Compliance & Accuracy: Ensured strict compliance with HIPAA guidelines in the handling of patient data, while verifying details with policyholders and resolving claims discrepancies.
  • Performance Tracking & Goal Achievement: Met and exceeded collection goals in a high-call volume environment, while actively pursuing additional projects and learning opportunities to expand knowledge and improve results.

Education

Associate of Arts -

Pasco-Hernando Community College
05.2011

Skills

  • Data Analysis & Reporting
  • Analytical and Critical Thinking
  • Process Optimization
  • Project Management
  • Collaboration & Cross-Functional Teamwork
  • Attention to Detail
  • Customer Engagement
  • Excel
  • PowerPoint
  • Word
  • Visio

Timeline

Revenue Research Analyst

Apria Healthcare
09.2022 - Current

Lead Collections Representative

Apria Healthcare
06.2015 - 09.2022

Collections Representative

Apria Healthcare
08.2011 - 06.2015

Associate of Arts -

Pasco-Hernando Community College

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ELIZABETH PHILLIPS