Elizabeth Phillips Dalbec
Scottsdale,AZ
Summary
I am a reliable and enthusiastic Customer Service Representative with experience in reception and customer service areas. Skilled in customer engagement, problem resolution. I am able to remaining poised and calm in fast paced environments.
Overview
12
12
years of professional experience
Work History
Front Desk Guest Service Representative
Town Of Parker
Parker, CO
08.2013 - 05.2022
- Answered incoming calls from guests in a professional manner while providing assistance to callers in a timely fashion.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Addressed guest inquiries, complaints and requests promptly and professionally.
- Resolved customer disputes quickly in order to maintain positive relations with customers.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Substitute Teacher
Douglas County School District
Parker, CO
09.2013 - 05.2014
- Encouraged positive behavior among students through effective communication techniques.
- Supported special needs students by providing individual instruction as needed.
- Maintained classroom order and enforced school and class rules.
Sales Representative
Integrated Marketing Service
Denver, CO
12.2009 - 08.2011
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Cleaned shelves, counters and tables to maintain organized store.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Bagged or packaged purchases and wrapped gifts.
- Answered inquiries from prospective customers regarding features of products and services offered.
Education
Bachelor of Arts -
Washington State University
Pullman, WA05-1989
High School Diploma -
Kentwood High School
Covington, WA06-1985
Skills
- Cash Handling Experience
- Guest Relations Expertise
- Complaint Handling
- Promotional Support
References
Diane Lange
Town of Parker
303-841-4500
Jodi McDougall
Managing Partner
Cozen O'Connor Attorneys
206-273-7233
Timeline
Substitute Teacher
Douglas County School District
09.2013 - 05.2014
Front Desk Guest Service Representative
Town Of Parker
08.2013 - 05.2022
Sales Representative
Integrated Marketing Service
12.2009 - 08.2011
Bachelor of Arts -
Washington State University
High School Diploma -
Kentwood High School
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