Elizabeth Pimentel

• Manage incoming warranty requests for various builders and maintain various builder portals to include Supplypro and Vendor Suite
• Create, schedule and distribute work orders based on repairs required
• Order materials, calculate purchase order amounts and request billing
• Schedule flooring, window coverings, and specialty repairs with homeowners and builder reps; while tracking in Keep and Share software
• Build relationships with internal managers and builder reps for warranty repairs
• Created processes to assist the team to efficiently process the warranty requests in a timely manner and track repairs within the warranty cycle
• Train all new staff with all warranty coordinator functions.

• Verify accuracy and manually enter builder order selections for various accounts
• Proactively interacted and communicated discrepancies with selections to Designer studio staff to rectify for a timely install date
• Calculate and resolve any billing discrepancies while entering pricing
• Order materials and communicate delivery dates to home managers for appropriate scheduling.

• Created and designed all private dining functions and events for Executive meeting planners during Conventions at private areas of the venue
• Designed meal plans for various private functions such as wedding dinners and social gatherings with clientele’s specified requirements
• Conducted weekly meeting with management for budget planning to maintain and increase a 100K in revenue monthly.

• Created all catering needs for in-house conventions, designed meal plans for meetings and private functions
• Handled daily functions for the Catering 3 Managers, attended weekly meetings to discuss future events.

• Responsible for the maintenance of the training database, as well as the scheduling of training classes affiliated with The Swan and Dolphin University
• Facilitate various classes such as TIPS (alcohol awareness), new-hire orientation, guest service training (Catch the Beat), Supervisory training, Microsoft Office software training, and computer assistance classes.

• Maintained all employee files, updated all I-9 information, created new-hire files, assisted the Assistant Director with annual reviews, as well as handled six month reviews, assisted with benefits issues, as well as facilitated benefits orientation session for new-hires
• Produced and distributed various monthly reports to all employees
• Assisted Human Resources Managers with projects as needed.

• Assisted Director of Human Resources with all day-to-day operations, which included handling a six-line phone system, coordinating conferences and special event
• Maintain W-4’s and I-9 for all employees, processing all employee action paperwork in conjunction with payroll, employment verifications, unemployment claim forms, maintained a complex filing system, preparing and processing correspondence and reports, processing invoices and monitored departmental budget
• Tracking vacation, sick and personal time for all employees, processed probation evaluations and job postings
• Coordinate Annual Service Awards Ceremony.

Assisted with the organization and execution of operational processes.

• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

• Part-time Clerk in Registrar's office
• Assisted Student register to acedemic courses

• Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.

Assistant Bookkeeper (Promoted) from Secretary position

• Maintaining all duties as Assistant as well as handling additional responsibilities, which include maintaining department database (HRIS in People-soft), conduct audits of the semi-monthly and bi-weekly payrolls to ensure accuracy
• Provide assistance to the Assistant Director in all recruitment functions, responsible for tracking resumes and scheduling interviews, review advertisements and place into the appropriate publications as well as the web
• Assist Benefits manager and Benefits Administrator with new hire orientations, exit interviews and any inquiries pertaining to benefit issues
• Developed and maintain Human Resources website.