Elizabeth Piskun
Professional Notary Public & Customer Service Agent
Amarillo,TX
Summary
Public Notary looking to enhanced transaction efficiency and fortified community trust by streamlining signing processes and fostering business relationships. Expert in document preparation and confidentiality assurance, improved office productivity and adhered to ethical standards, showcasing organizational prowess and commitment to integrity. Customer Service
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certificate
Work History
Public Notary
Texas Plains Public Notary
Amarillo, Texas
2023.12 - Current
- Streamlined electric and in-person signing process for smoother transactions by maintaining an organized workflow and paying close attention to detail.
- Developed strong relationships with local businesses, promoting increased referrals for notary services within the community.
- Demonstrated commitment to ethical practices by adhering to the National Notary Association Code of Professional Responsibility at all times.
- Ensured timely completion of signings by effectively coordinating schedules with clients, title companies, and lenders.
- Minimized delays in closing processes by proactively addressing any discrepancies or concerns before escalation into larger issues.
- Enhanced the overall client experience by providing additional services as needed, such as witnessing signatures on affidavits or administering oaths and affirmations.
- Maintained comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity.
- Guaranteed compliance with state laws and regulations through diligent adherence to notarial procedures and record-keeping practices.
Remote Customer Service Representative
Next Source - North Carolina State Health Plan
2024.08 - 2024.10
- Set Contact Date for Open Enrollment for Nextsource's North Carolina State Health Plan
- Facilitated resolution of North Carolina employee issues regarding benefits enrollment, fostering a positive work environment.
- Leveraged technology platforms to automate routine tasks, increasing productivity while maintaining high levels of accuracy in data entry.
- Managed enrollment deadlines effectively, ensuring all employees had ample time to make informed decisions about their benefits.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed approximately 25 incoming calls, emails and faxes per day from customers.
Remote Administrative Assistant
Barn 66 LLC.,
Amarillo, Texas
2023.01 - 2024.02
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
VIP Processor IIB
AIG Retirement Services
2020.04 - 2022.07
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Increased productivity by effectively managing workload and prioritizing tasks, over hauled the out-going documents to clients, agents, and coworkers.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork for up to 30 customers, agents per day.
Education
Bachelor of Arts - General Studies
West Texas A&M University
Canyon, TX 2004.08 - 2009.08
Skills
Document preparation
Confidentiality assurance
Fraud prevention
Remote online notarization
Digital document handling
Problem-solving
Call center experience
Customer relations
Professional communication
Technical troubleshooting
Call management
Account updating
Timeline
Remote Customer Service Representative
Next Source - North Carolina State Health Plan
2024.08 - 2024.10
Public Notary
Texas Plains Public Notary
2023.12 - Current
Remote Administrative Assistant
Barn 66 LLC.,
2023.01 - 2024.02
VIP Processor IIB
AIG Retirement Services
2020.04 - 2022.07
Bachelor of Arts - General Studies
West Texas A&M University
2004.08 - 2009.08
Affiliations
- Girl Scouts of the Texas Oklahoma Plains
- Big Brothers, Big Sisters
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Company CultureHealthcare benefitsCareer advancementPersonal development programsCertification
CNP - Certified Notary Public
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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