Summary
Overview
Work History
Education
Skills
Websites
Timeline
Affiliations
Work Preference
Certification
Work Availability
CustomerServiceRepresentative
Elizabeth Piskun

Elizabeth Piskun

Professional Notary Public & Customer Service Agent
Amarillo,TX

Summary

Public Notary looking to enhanced transaction efficiency and fortified community trust by streamlining signing processes and fostering business relationships. Expert in document preparation and confidentiality assurance, improved office productivity and adhered to ethical standards, showcasing organizational prowess and commitment to integrity. Customer Service

Overview

5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certificate

Work History

Public Notary

Texas Plains Public Notary
Amarillo, Texas
12.2023 - Current
  • Streamlined electric and in-person signing process for smoother transactions by maintaining an organized workflow and paying close attention to detail.
  • Developed strong relationships with local businesses, promoting increased referrals for notary services within the community.
  • Demonstrated commitment to ethical practices by adhering to the National Notary Association Code of Professional Responsibility at all times.
  • Ensured timely completion of signings by effectively coordinating schedules with clients, title companies, and lenders.
  • Minimized delays in closing processes by proactively addressing any discrepancies or concerns before escalation into larger issues.
  • Enhanced the overall client experience by providing additional services as needed, such as witnessing signatures on affidavits or administering oaths and affirmations.
  • Maintained comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity.
  • Guaranteed compliance with state laws and regulations through diligent adherence to notarial procedures and record-keeping practices.

Remote Customer Service Representative

Next Source - North Carolina State Health Plan
08.2024 - 10.2024
  • Set Contact Date for Open Enrollment for Nextsource's North Carolina State Health Plan
  • Facilitated resolution of North Carolina employee issues regarding benefits enrollment, fostering a positive work environment.
  • Leveraged technology platforms to automate routine tasks, increasing productivity while maintaining high levels of accuracy in data entry.
  • Managed enrollment deadlines effectively, ensuring all employees had ample time to make informed decisions about their benefits.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed approximately 25 incoming calls, emails and faxes per day from customers.

Remote Administrative Assistant

Barn 66 LLC.,
Amarillo, Texas
01.2023 - 02.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

VIP Processor IIB

AIG Retirement Services
04.2020 - 07.2022
  • Provided outstanding customer service by promptly addressing inquiries and resolving issues.
  • Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
  • Increased productivity by effectively managing workload and prioritizing tasks, over hauled the out-going documents to clients, agents, and coworkers.
  • Increased productivity by effectively managing workload and prioritizing tasks.
  • Maintained accurate records and ensured timely completion of all necessary paperwork for up to 30 customers, agents per day.

Education

Bachelor of Arts - General Studies

West Texas A&M University
Canyon, TX
08.2004 - 08.2009

Skills

Document preparation

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Timeline

Remote Customer Service Representative

Next Source - North Carolina State Health Plan
08.2024 - 10.2024

Public Notary

Texas Plains Public Notary
12.2023 - Current

Remote Administrative Assistant

Barn 66 LLC.,
01.2023 - 02.2024

VIP Processor IIB

AIG Retirement Services
04.2020 - 07.2022

Bachelor of Arts - General Studies

West Texas A&M University
08.2004 - 08.2009

Affiliations

  • Girl Scouts of the Texas Oklahoma Plains
  • Big Brothers, Big Sisters

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Company CultureHealthcare benefitsCareer advancementPersonal development programs

Certification

CNP - Certified Notary Public

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Elizabeth PiskunProfessional Notary Public & Customer Service Agent