Elizabeth Pitz
Waunakee,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Phlebotomist
UnityPoint Health-Meriter
10.2021 - 10.2022
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Organized daily work based on collection priority.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Assisted in training and onboarding new phlebotomists.
- Performed heel sticks for pediatric (newborn) patients.
- Kept newborn patients' parents calm and informed during heel sticks on infant patients.
Hostess & Waitress
Taigu Noodles
04.2019 - 01.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Cashier & Guest Services
Target
10.2018 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Bachelor of Science - Neurobiology
University of Wisconsin-Madison
Madison, WI05.2025
Associate of Arts - Liberal Arts Transfer Degree
Madison Area Technical College
Madison, WI05.2022
High School Diploma -
Waunakee High School
Waunakee, WI09.2019
Skills
- Venipuncture
- Patient Confidentiality
- HIPAA
- Quality Control Guidelines
- Infection Control
- Patient Care
- Specimen Labeling Procedures
- Sample and Specimen Collection
- Attention to detail
- Blood culture collection
- Empathy and compassion
- Communication abilities
- Specimen handling
- Customer Service
- Problem Solving
- Attention to Detail
- Cross-Cultural Communication
- Proofreading Abilities
- Adaptability
Accomplishments
- Phlebotomy and Specimen Processing Certificate Course at Madison Area Technical College.
- Dean's List
- Honor Society Foundation
- Cultural Connect
- HELP Volunteer at UnityPoint Health Meriter
Certification
- Phlebotomy and Lab Processing at Madison Area Technical College.
Languages
Spanish
Elementary
French
Elementary
Chinese (Mandarin)
Elementary
Timeline
Phlebotomist
UnityPoint Health-Meriter
10.2021 - 10.2022
Hostess & Waitress
Taigu Noodles
04.2019 - 01.2022
Cashier & Guest Services
Target
10.2018 - 09.2021
Bachelor of Science - Neurobiology
University of Wisconsin-Madison
Associate of Arts - Liberal Arts Transfer Degree
Madison Area Technical College
High School Diploma -
Waunakee High School
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