Elizabeth Plaza
Paterson,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Highend Service
08.2022 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Parts Sales Manager
AutoZone
12.2018 - 01.2020
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Ordered parts for customers, repair shops, and service departments for use in shop equipment.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
Customer Service Coordinator
Global Medical
03.2015 - 11.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained and managed customer files and databases.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Established clear and effective policies governing, all North East health insurgence.
Education
High School Diploma -
Jaime Collazo Del Rio
Puerto Rico06.1992
Skills
- Complaint Resolution
- Report Generation
- Account Updating
- Appointment Scheduling
- Information Security
- Data Collection
- Call Management
- Product Knowledge
- Paperwork Processing
- Call Center Operations
- Data Entry
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Highend Service
08.2022 - 10.2023
Parts Sales Manager
AutoZone
12.2018 - 01.2020
Customer Service Coordinator
Global Medical
03.2015 - 11.2018
High School Diploma -
Jaime Collazo Del Rio
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