Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of business operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
21
21
years of professional experience
Work History
Customer Service Manager
Wood Street Rental Center Inc.
Stevens Point, WI
05.2018 - Current
Developed improved filing systems for confidential client records and reports to increase operational efficiency
Prepare quotes for new products and services and composed budgets
Establish and maintain positive work environment
Reconciled daily sales transactions to balance and log day-to-day finances with POR
Maintained team efficiency by delegating daily activities, monitoring output and rewarding positive contributions
Created and implemented action plan to address cost control issues
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintaining tight cost controls and maximizing business operational efficiency
Evaluated and recommended changes in rental pricing strategies
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Supported regulatory compliance by overseeing all audits to verify protocol adherence.
Operations Manager- Project Manager
Viking Maintenance LTD Finish Tower Inc.
Endeavor, Wisconsin
11.2015 - 05.2018
Reviewed plans and specs during the schematic design of pre-construction
Prepare bid request, proposal writing
Schedule, Manage Projects through the entirety
Conducted weekly production and operations contractor meetings to facilitate stronger communication and ability o resolve critical issues
Consult with construction administration to plan field observations on schedule
Review, approve and archive closeout documentation
Report quality of performance on site to all construction managers
Quality audits to ensure that work was progressing per specifications and initiated corrective actions
Schedule all contractors and materials deliveries
Organize joint sales calls with current customers and outside vendors
Negotiate terms of sale, service agreements, material pricing to secure best value
Maintain timely product deliveries by effectively communicating with vendors, merchants and distribution center
Evaluate suppliers to assess quality, timeliness and compliance of deliveries, maintaining tight cost controls and maximizing business operational efficiency
Train new and existing staff members in various financial procedures to help each prepare for job requirements
Developed implementation methodologies to rein in project costs while meeting key milestones.
Safety Manager / Project Manager
Viking Maintenance LTD
Endeavor, Wisconsin
05.2009 - 11.2015
Coordinated utility service providers according to project schedules
Reviewed plans and specs during the schematic design of pre-construction planning, rigging and safety reviews. Write JSA /HSA
Obtained building and specialty permits from local jurisdictional agencies
Prepared and followed through on all required punch lists
Determined the project schedule, which included the sequence of all construction activities, and training
Reported the quality of performance on site to all site construction managers
Avoided construction delays by efficiently following through with all site inspections in a timely manner
Scheduled all contractors and materials deliveries and safety training
Trained and promoted continued education for all onsite crew members
Production Supervisor
Smurfit Stone
Adams, Wisconsin
11.2006 - 04.2009
Drove daily production activities with effective communication and leadership.
Inspected incoming supplies to verify conformance with materials specifications and quality standards
Reviewed individual employee performance on daily basis to correct issues and enhance productivity
Conducted performance reviews to identify and rectify areas for improvement
Provided input for performance reviews and identified areas for additional improvement
Managed all areas of manufacturing, safety, inventory control and process implementation
Issued work orders for repairs to plan maintenance of equipment, machinery and vehicles
Attended Flexo anilox training.
Plant team member for 5S Lean Manufacturing rollout and training.
2ND OPERATOR
Smurfit Stone
Adams, WI
08.2002 - 11.2006
Guided materials onto machine tracks for proper gluing, coating and slitting.
Regulated pressure roll tension, glue temperature and machine component speed by calibrating machine controls and settings.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Loaded, unloaded and moved material to and from storage and production areas.
Drove operational improvements which resulted in savings and improved profit margins.
Cross trained material handling, baler,stacker, and knife operator.
Education
Certificate - Forklift Train The Trainer
Wisconsin Safety Council
Madison, WI
2014
High School Diploma -
Adams Friendship High School
1995
OSHA 500
Northeast Wisconsin Technical College
Green Bay, WI
2015
Skills
Operations and Project Management
Quote and proposal management
Contract negotiation
Contractor & vendor management
Inventory and Cost management
5-S Experienced
Hiring and recruitment knowledge
OSHA 500 Construction Trainer
Knowledgeable in construction and workplace safety
Strong written and verbal communication skills
Warehouse Management
Managing operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.