Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Polimeni

Gilbert,AZ

Summary

Dynamic leader and problem-solver with a proven track record at Charleys Sports Grill, adept at boosting sales and enhancing customer experiences. Excels in clear communication and organizational ability, skillfully managing teams to exceed targets. Known for building strong relationships and efficiently resolving issues, ensuring operational excellence and client satisfaction.

Overview

7
7
years of professional experience

Work History

Bartender /Restaurant Server

Charleys Sports Grill
01.2022 - 06.2024
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Served high customer volumes during special events, nights, and weekends.
  • Followed strict recipes and drink measurements to minimize product used.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Answered customers' questions, recommended items, and recorded order information.

Bartender /Assistant Restaurant Manager

Saguaro Grill
10.2021 - 09.2023
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed strict recipes and drink measurements to minimize product used.
  • Served high customer volumes during special events, nights, and weekends.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.

Restaurant Manager

Captain Bills Submarines
08.2017 - 10.2021
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Front End Supervisor

Ross Dress for Less
11.2019 - 04.2020
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Mentored team members to enhance professional development and accountability in workplace.

Front Desk Receptionist

LA Fitness
09.2018 - 09.2019
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Lifeguard

Wet 'n' Wild Phoenix
03.2017 - 09.2017
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Attentively monitored swimmers to identify distress.
  • Monitored safety of guests in and around swimming pool.
  • Educated patrons on safety protocols and enforced safety rules.
  • Upheld hygiene standards in pool and surrounding area.
  • Cleared pool areas of debris and hazardous objects to increase safety.

Education

No Degree - Sports Medicine

Maricopa Community Colleges - Glendale Community College
Glendale, AZ

High School Diploma -

Greenway High School
Phoenix, AZ
05.2019

Skills

  • Clear and effective communication
  • Highly reliable
  • Complex Problem-Solving
  • Customer service expertise
  • Sales expertise
  • Organizational ability
  • Expense Tracking
  • Time Management
  • Team Leadership
  • Cash counting
  • Systems and software expertise
  • Staff Supervision
  • Relationship building and management

Timeline

Bartender /Restaurant Server

Charleys Sports Grill
01.2022 - 06.2024

Bartender /Assistant Restaurant Manager

Saguaro Grill
10.2021 - 09.2023

Front End Supervisor

Ross Dress for Less
11.2019 - 04.2020

Front Desk Receptionist

LA Fitness
09.2018 - 09.2019

Restaurant Manager

Captain Bills Submarines
08.2017 - 10.2021

Lifeguard

Wet 'n' Wild Phoenix
03.2017 - 09.2017

No Degree - Sports Medicine

Maricopa Community Colleges - Glendale Community College

High School Diploma -

Greenway High School

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Elizabeth Polimeni