Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jonathan Portorreal

Brooklyn

Summary

My goal is to obtain an entry-level position where I can exercise skills that I have already mastered, and there is so much more room for further learning and growth professionally.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

5
5
years of professional experience

Work History

DHS/TSA-DBand
06.2024 - Current
  • Supported smooth operations by troubleshooting issues with screening equipment as needed.
  • Assisted in deterring potential threats by performing regular and random security checks.
  • Contributed to a timely boarding process by efficiently managing passenger queues at checkpoints.
  • Improved overall safety with effective communication and collaboration among team members.
  • Prevented unauthorized access to secure areas by verifying credentials for airport personnel and contractors.
  • Maintained compliance with TSA regulations, ensuring adherence to strict security protocols.
  • Performed pat-downs to look for unauthorized materials and weapons.

Front Desk

Pace Pediatrics
01.2022 - 09.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.

Cashier/ Food Prep

KFC
09.2021 - 12.2021
  • Maintained high standards of sanitation throughout the kitchen area through proper cleaning practices and routine inspections.
  • Prepared custom orders for customers with dietary restrictions or allergies, ensuring their meals were safe for consumption.
  • Enhanced kitchen efficiency by assisting cooks with food preparation and recipe execution.
  • Restocked kitchen supplies, rotated food and stamped time and date on food in coolers.
  • Unpacked and stored supplies in refrigerators, cupboards and storage areas to maintain proper inventory.
  • Boosted customer satisfaction by delivering prompt service and addressing special requests accurately.

Package Handler

Amazon
10.2020 - 01.2021
  • Maintained clean, safe work environment through regular cleaning duties and promoting teamwork among staff members.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Maximized storage space utilization by organizing packages in a logical, systematic manner according to size and weight.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Supported efficient loading/unloading processes, coordinating with truck drivers and other warehouse personnel as needed.
  • Reduced damaged goods by implementing proper handling techniques and providing training to team members.
  • Enhanced warehouse efficiency by streamlining package sorting and labeling processes.

Driver Helper

UPS
09.2019 - 11.2020
  • Maintained vehicle cleanliness and organization throughout the day for optimal working conditions during each delivery stop.
  • Optimized package retrieval at each stop through a thorough understanding of the truck''s layout and organization of packages according to delivery sequence.
  • Expedited package unloading at each stop through quick assessment of drop-off locations and efficient handoff techniques.
  • Maximized delivery accuracy by double-checking addresses on packages against the manifest before loading onto the truck.
  • Supported a positive work atmosphere among colleagues by maintaining open communication channels with other team members and management.

Education

Associate of Science - Accounting

Medgar Ever College
05-2022

Associate of Science - Accounting

Suny Buffalo State College
01-2019

High School Diploma -

Brooklyn Academy of Global Finance
New York, NY
01.2018

Skills

  • Bilingual: Spanish/English
  • Filing/Editing
  • Typing (65wpm)
  • Office procedures
  • Heavy telephone skills
  • Customer Service Skills
  • Faxing
  • Photocopying
  • Record Keeping
  • Management Skills
  • Scheduling
  • Effective Multi-tasking

Languages

Spanish
Full Professional

Timeline

DHS/TSA-DBand
06.2024 - Current

Front Desk

Pace Pediatrics
01.2022 - 09.2022

Cashier/ Food Prep

KFC
09.2021 - 12.2021

Package Handler

Amazon
10.2020 - 01.2021

Driver Helper

UPS
09.2019 - 11.2020

Associate of Science - Accounting

Medgar Ever College

Associate of Science - Accounting

Suny Buffalo State College

High School Diploma -

Brooklyn Academy of Global Finance
Jonathan Portorreal