Elizabeth Power
Conway,SC
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. I will utilize career long skills obtained and mastered in the teaching realm to strengthen the customer service reliability I already achieved to better provide help to whoever requests it. I have specialized in communication, problem-solving, and time management skills, ensuring smooth operations in your customer service environments. I proudly excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships. I bring my unique skills to prioritize and multi-task in a fast-paced working environment. I have successfully participated as part of a team along with as an individual to reach personal and presently business goals. I am known for successfully overseeing escalated individual support issues efficiently no matter the circumstances.
Overview
27
27
years of professional experience
Work History
Elementary School Teacher
Worcester Public Schools
Worcester, MA
08.1993 - 06.2009
- Supported English language learners by providing additional assistance during class time.
- Communicated with individual students after school hours as needed.
- Attended faculty meetings and other school functions to extend the working partnerships between teachers, students, parents/guardians along with the community in general.
- Promoted an atmosphere of mutual respect between teachers and students through workshop classes, peer support and guest speakers.
- Served as mentor for new teachers in the grade level.
- Provided individualized instruction to meet the needs of diverse learners.
- Assessed students' progress through formal and informal tests, quizzes, assignments, and observations.
- Maintained accurate records of student attendance and grades through the use of Microsoft Word, Publisher and Exel.
- Conducted parent-teacher conferences throughout the year both in person as well as through video conferencing and over phone calls.
- Integrated literature into classroom lessons whenever possible in variety of ways. Utilized MicroSoft Power Point program presentations to bring the stories to life and make them easier to assimilate with.
- Met regularly with administrators regarding student discipline issues as well as accomplishments.
- Planned special events such as assemblies, holiday celebrations parent/student fun time nights, field trips.
- Created classroom environment that was conducive to learning, including establishing rules and procedures.
- Provided guidance for students in developing problem-solving skills through research skills taught to students. These new pathways were used for group work on in-depth questions to discuss possible answers to issues in the world and present ideas to class, administration and community leaders.
- Engaged parents in meaningful and inspiring dialogue about their child's academic performance through the data recorded and the child’s papers.
- Served on many committees to implement new procedures, textbooks, class enrichment activities and present the results to the school system.
- Multitasking educating, communicating (orally and written with all levels of the community), organizing, planning, data collecting, data utilizing, time management, effective discipline systems - many simultaneously.
Premium Finance Associate
Amgro Premium Financing
Worcester, MA
08.1982 - 09.1993
- Provided detailed customer service to insured clients and insurance agents as requested.
- Reviewed financing contracts prior to signing to ensure compliance with company policies.
- Multitasking record keeping on the payments for policies to Amgro by updating the computer system along with the written files when payments were received.
- Made often difficult but essential phone calls and/or sent emails to warn all involved of possible insurance cancellation for non payment when necessary.
- Offered qualified information to incoming inquiries to best avoid problems with late or insufficient funds installments.
- Asked often to be on special assignments to research better computer programs, filing systems and customer service approaches to upgrade the potential of the company.
- Utilized various software applications such as Microsoft Excel to create spreadsheets for tracking information and preparing reports.
- Managed daily cash flow activities monitoring incoming payments and the disbursing of funds as required.
Supplies Coordinator
United Way of Central Massachusetts
Worcester, MA
07.1985 - 12.1985
- Provided timely updates on changes in product availability or lead times from vendors and suppliers for the year’s campaign.
- Affirmed meeting dates, speakers, needed equipment etc. for each executive at the rally they held.
- Utilized computer software to track and manage inventory levels.
- Developed procedures for tracking inventory utilization and minimizing waste or overstock situations.
- Conducted regular physical inventories to ensure accuracy of records.
- Organized and distributed inventory to designated locations to support the executives holding campaign rallies.
- Maintained accurate records of all incoming and outgoing supplies.
- Directed clients to the appropriate point person to ensure their problems were recognized and a solution reached.
- Worked closely with other departments within the organization regarding procurement as well as organizational needs.
- Tracked data to forecast requirements and determine appropriate reorder points for optimal inventory levels for the next year’s campaign.
Education
Master of Science - Elementary Education
Fitchburg State University
Fitchburg, MA05-2002
Bachelor of Science - Elementary Education
Worcester State University
Worcester, MA05-1991
High School Diploma -
Burncoat Senior High School
Worcester, MA06-1983
Skills
- Outstanding Command of Time Management Procedures
- Effective Oral and Written Communication Mastery
- Empathetic Active Listening
- Problem-Solving Strategies
- Patient and Positive Interactions Experience
- Navigated successfully through unexpected challenges by tailoring necessary approaches to individual needs and preferences
- Adaptable to the ever changing climate in business environments
- High Technological Proficiently
- Committed to Self-Motivation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Elementary School Teacher
Worcester Public Schools
08.1993 - 06.2009
Supplies Coordinator
United Way of Central Massachusetts
07.1985 - 12.1985
Premium Finance Associate
Amgro Premium Financing
08.1982 - 09.1993
Master of Science - Elementary Education
Fitchburg State University
Bachelor of Science - Elementary Education
Worcester State University
High School Diploma -
Burncoat Senior High School
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