Elizabeth Prats
North Miami Beach,FL
Summary
Outstanding supervisor with 5 years experience leading, training, and motivating a team of employees and promoting an energetic, positive results-driven work environment. Able to communicate with team members at all levels, provide direction, and remain open to feedback. Successful in overseeing the advancement of multiple teams, managing policies and procedures, and monitoring staff performance. Well-organized Clerk possessing proven file management, data entry and calendar maintenance talents. Focused on boosting team productivity with accurate administrative support. Diligent about responding to internal and external requests for information.
Overview
5
5
years of professional experience
Work History
BUSINESS PROCESS OPERATION CLERK
REG ED
Morrisville, NC
05.2023 - 12.2023
- Organized and maintained filing systems for confidential documents.
- Compiled customer information into organized databases for easy access.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Created memos, letters, emails, reports, presentations as requested by management.
- Scanned documents into digital formats ensuring accuracy of content.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Utilized computer software programs to create reports, labels, forms.
- Supported office clerical functions using word processing and other software, email and office machines.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
Manager
H&R Block
12.2018 - 04.2023
- Opening/closing duties, employee training, employee scheduling, daily huddles, incoming/outgoing calls, client scheduling, problem solving client complaints, directing staff and maintaining a pleasant customer service environment
Education
Accounting Specialist -
Central Texas College
Killeen, TX05.2018
Associate of Science - COMPUTER TECHNICIAN
Tennessee College of Applied Technology
Covington, TN09-2002
Skills
- MS Office
- Team management/Leadership
- Operational improvement
- Staff training/development
- Verbal and written communication
- Client account management
- Problem resolution
- Bilingual
- File Maintenance
- Bookkeeping
- Correspondence Writing
- Database entry
- Spreadsheet development
- Research
- Information Security
- Cash Management
- Administrative Support
- Schedule and calendar management
- Operations Support
- Basic accounting
- Proofreading
- Mail Processing
- Supply tracking
- Meeting Coordination
- Quality Management
- Scanning and copying
- Sales expertise
- Mail handling
- Relationship Building
- Quality Control
Accomplishments
Recognized for successfully turning around a struggling office in order to achieve long-term growth.
Languages
English
Professional
Spanish
Professional
Timeline
BUSINESS PROCESS OPERATION CLERK
REG ED
05.2023 - 12.2023
Manager
H&R Block
12.2018 - 04.2023
Accounting Specialist -
Central Texas College
Associate of Science - COMPUTER TECHNICIAN
Tennessee College of Applied Technology
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