Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elizabeth Preiss

Austin,TX

Summary

Motivated customer service rep with 8 years of customer service experience. Trained in interview tactics and research reporting with extensive knowledge of quality control equal opportunity laws. Dedicated to thorough recordkeeping and assistance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Quality Contol

Maximus Call Center
Remote, TX
04.2020 - 02.2023
  • Mentored junior team members and managed employee relationships.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Oversaw warranty counseling process to manage expense controls.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Waitress Supervisor

Cotton Patch Cafe
Ennis, TX
09.2019 - 04.2020
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Supervised waitstaff to ensure quality customer service and satisfaction.
  • Created daily shift schedules for waitstaff according to business needs.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Home Health Nurse

Angels Care Home Health
Ennis, TX
06.2019 - 01.2020
  • Collaborated with local agencies to ensure continuity of care upon discharge from home health services.
  • Actively participated in quality improvement initiatives within the organization.
  • Participated in interdisciplinary team meetings to discuss the progress of each patient's treatment plan.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.

Education

Some College (No Degree) - Medical

Remington College - Baton Rouge
Baton Rouge, LA

Skills

  • Recruitment Strategies
  • Employee Relations
  • Disability Awareness
  • Legal Compliance
  • Human Resources Management
  • Policy Analysis
  • Investigation Tactics
  • Claims Review
  • Rule Enforcement
  • Report Preparation
  • Interview Techniques
  • Corrective Action Planning

Certification

  • M.A (Medical assistant)

Timeline

Quality Contol

Maximus Call Center
04.2020 - 02.2023

Waitress Supervisor

Cotton Patch Cafe
09.2019 - 04.2020

Home Health Nurse

Angels Care Home Health
06.2019 - 01.2020

Some College (No Degree) - Medical

Remington College - Baton Rouge

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Elizabeth Preiss