Dynamic professional with a strong work ethic and a track record of improving customer satisfaction at P.F. Harris through effective communication and relationship management. Expertise in data management and proficiency in Microsoft Excel enable successful multitasking in fast-paced environments. Focused on delivering exceptional service and building positive client relationships.
Hi, I’m
Beth Pryor
Cartersville,GA
Summary
Overview
10
Plus years of professional experience
Work History
P.F. HARRISCARTERSVILLE, GA
CSR
11.2020 - Current
Job overview
- Developed and maintained relationships with existing customers in order to facilitate repeat business opportunities.
- Ensured compliance with applicable laws and regulations related to sales process.
- Processed orders accurately and efficiently according to established procedures and timelines.
- Performed account maintenance duties such as updating customer information in CRM system.
- Assisted in developing marketing strategies for new product launches and promotions.
- Maintained records of customer interactions, transactions, comments and complaints.
- Responded promptly to all incoming sales inquiries from potential customers.
- Educated customers on product features and benefits so that they can make informed decisions when purchasing a product or service.
- Collaborated with other teams such as marketing department in order to coordinate brand awareness initiatives.
- Provided customer service and technical support to customers via phone, email, live chat, and social media.
- Adhered strictly to company policies and procedures while handling customer queries and requests.
- Maintained up-to-date knowledge of company products and services in order to provide accurate information to customers.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
GEORGIA WASTECARTERSVILLE, GA
Office Manager
09.2019 - 10.2020
Job overview
- Developed effective communication strategies between departments within the organization.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Supervised staff members, organized schedules and delegated tasks.
- Ensured compliance with applicable laws regarding employment practices.
- Responded to customer inquiries via phone or email in a professional manner.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Assisted in developing budgets for departmental expenses.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained confidential records relating to personnel matters.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Managed office budget to handle inventory, postage and vendor services.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices.
- Coded and entered daily invoices with in-house accounting software.
- Administered payroll and maintained proper documentation of employee personnel.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Used judgment and initiative in handling confidential matters and requests.
- Reviewed files and records to obtain information and respond to requests.
- Interpreted and communicated work procedures and company policies to staff.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Processed payroll accurately ensuring all employees were paid on time.
- Maintained filing system for records, correspondence and other documents.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Provided training to new hires on office policies and procedures.
- Assisted in recruiting, onboarding and training new employees.
- Provided administrative support to management team including preparing reports and presentations.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
Education
Kennesaw State UniversityKennesaw, GA
Bachelor of Science from BUSINESS
06-1998
University Overview
Skills
- Presentations
- Data management
- Spreadsheets
- Written and Oral Communication
- Multiple Projects Simultaneously
- Customer Service Management
- Interpersonal Skills
- Analytical Skills
- Online data entry
- Office Administration
- Calendars, Calendaring
- Microsoft Excel, Outlook, Power Point, Word, Access
- Computer Literacy
- Administrative Assistant
- Customer Service
- Canva
- Event Planning
- Tenacious work ethic
- EDI
- Cataloging
- Quickbooks
Affiliations
Affiliations
- 4-H Volunteer
- Gardener
- Travel
References
References
References available upon request.Timeline
CSR
P.F. HARRIS
11.2020 - Current
Office Manager
GEORGIA WASTE
09.2019 - 10.2020
Kennesaw State University
Bachelor of Science from BUSINESS
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