Elizabeth Pugh
Vail,AZ
Summary
Accounting and administration professional with extensive experience managing essential business functions. Proven ability to enhance productivity, efficiency, and service quality across multiple offices in diverse environments. Strong organizational skills with a focus on task prioritization, attention to detail, and deadline management.
Overview
12
12
years of professional experience
Work History
Office Manager
Desert Datacom
07.2020 - Current
- Tracked 20 to 30 invoices and payments daily, efficiently, to ensure the accuracy of accounts receivable and payable was handled with the utmost attention.
- Managed payroll for 20 employees accurately, leveraging a range of accounts payable methodologies to confirm all employees received correct and timely compensation
- Identified a process for improvement to enhance efficiency; implemented digital documentation practices, achieving a 75% reduction in paper consumption.
- Resolved vendor inquiries related to payments, missing invoices, or discrepancies swiftly to strengthen relationships and increase repeat business by 46%.
- Constructed Excel spreadsheets to oversee payment cycles and schedules, prioritizing payments according to urgency and nature.
- Executed general bookkeeping responsibilities, including the submission of monthly Accounts Payable reconciliations, maintaining accurate records, and providing AP reports to management as required.
- Directed resolution of 6 months of financial account discrepancies by implementing effective problem-solving strategies using Sage 100 Contractor, QuickBooks, and additional resources.
Unit Program Coordinator
5th Medical Group
11.2019 - 04.2020
- Coordinated administrative support initiatives for the commander, adhering to strict timelines through MS Office, including management of the commander's schedule, enlisted performance report (EPR) reviews, and cybersecurity liaison.
- Recommend policies to the commander and execute directives by developing procedures for corresponding programs.
- Completed 90% of the documents by the conclusion of the next business day.
- Implemented professional assistance to the wing, vice commander, unit commander, and various organizations.
Accounting Technician
5th FSS/Lodging
09.2019 - 11.2019
- Optimized efficiency in processing and auditing night audit work for a hotel with 114 or fewer bed spaces, using excellent organizational skills and attention to detail.
- Streamlined invoice processing by 25% via the introduction of an automated system, replacing outdated, handwritten methods.
- Oversaw vendor relations, facilitating on-time payments, and fostering positive working relationships.
- Facilitated budget forecasting using the expectations regarding quality and data needed, resulting in 3% cost savings in the fourth quarter.
Unit Program Coordinator
35th MXS Squadron
02.2018 - 04.2019
- Collaborated with the commander on unit programs, including automatic data processing equipment (ADPE), vehicle control officer (VCO), non-combatant evacuation operations (NEO), safety, records management, and unit fitness program manager (UFIP).
- Complied with all guidelines and regulations established by law and/or policy of the U.S. Air Force, Air Force Instruction (AFI).
- Led the Pacific Air Force's largest unit fitness program, establishing continuity, and trained 40 physical training leaders.
- Scheduled and tracked fitness assessments for 530 members of the 35th MXS unit.
- Secured $36.4K in assets and facilitated upgrades for 22 computers.
- Discovered equipment surplus and identified 28 assets for reutilization, which resulted in $26.2K in property being reconstituted in the Air Force budget.
Customer Service
Rural/Metro Fire Department
09.2013 - 12.2015
- Spearheaded resolution of customer $1,000 credit balances, overpayments, and general payment inquiries, ensuring exceptional customer service.
- Executed cash and credit reconciliation while processing over $200K monthly in credit card payments for subscriptions, ensuring authorization and compliance with payment policies.
- Resolve exceptions or discrepancies in invoices utilizing Fire Service Billing Services (FSBS) through collaboration with internal and external teams.
- Collaborated on team projects while consistently delivering high-quality work independently, adapting to project requirements, and showcasing adaptability.
Education
Master's degree - Business Administration
University Of Phoenix
01.2026
Bachelor's Degree - Business Management
Brookline College
Phoenix, AZAssociate's Degree - Accounting
Brookline College
Phoenix, AZSkills
- Current Secret Clearance
- Financial analysis
- Microsoft Excel
- Customer service
- Attention to detail
- Data entry
- Organizational skills
- Communication
Timeline
Office Manager
Desert Datacom
07.2020 - Current
Unit Program Coordinator
5th Medical Group
11.2019 - 04.2020
Accounting Technician
5th FSS/Lodging
09.2019 - 11.2019
Unit Program Coordinator
35th MXS Squadron
02.2018 - 04.2019
Customer Service
Rural/Metro Fire Department
09.2013 - 12.2015
Master's degree - Business Administration
University Of Phoenix
Bachelor's Degree - Business Management
Brookline College
Associate's Degree - Accounting
Brookline College
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