Elizabeth Pulido-Loya
Sandia Park,New Mexico
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Carlson Gracie BJJ Eastside
2023.03 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Customer Service Cashier
Lowes Home Improvement Stores
2022.10 - 2023.02
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Restaurant Hostess
Twin Peaks
2022.08 - 2022.10
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Education
Bachelors - Architecture
University of New Mexico
Albuquerque, NM05.2026
High School Diploma -
V Sue Cleveland High School
Rio Rancho, NM05.2022
Skills
- Customer Service
- Data Entry
- Office Administration
- Time Management
- Customer and client relations
- Strong Problem Solver
- Strong multitasking
- Active Learning
- Reliability and punctuality
- Patience and composure
- Customer Satisfaction
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Carlson Gracie BJJ Eastside
2023.03 - Current
Customer Service Cashier
Lowes Home Improvement Stores
2022.10 - 2023.02
Restaurant Hostess
Twin Peaks
2022.08 - 2022.10
Bachelors - Architecture
University of New Mexico
High School Diploma -
V Sue Cleveland High School
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