Elizabeth Quelet
San Mateo,CA
Summary
Results-driven healthcare Practice Administrator with expertise in Revenue Cycle Management. Demonstrated success in driving strong revenue growth and optimizing operations. Proficient in leveraging technology tools, such as electronic medical record systems, to streamline workflow and maximize revenue. Collaborate effectively with multidisciplinary teams to implement policies that enhance efficiency and effectiveness. Skilled in building consensus and improving communications.
Overview
25
25
years of professional experience
Work History
Medical Practice Administrator/Revenue Cycle Manager
The Allergy and Asthma Clinic
San Mateo, CA
01.2021 - Current
- Financial and operational responsibility for privately owned specialty allergy and asthma clinic
- Supervision of clinical and administrative staff, including recruiting, hiring, payroll and benefit administration
- Compliance and development of standards of performance
- Increased revenue by streamlining billing procedures
- Updated employee handbook and office policies to clearly communicate staff expectations.
- Developed and implemented policies and procedures to ensure compliance with applicable laws and regulations.
- Created a comprehensive training program for new employees to ensure they are knowledgeable about organizational policies and procedures.
- Monitored employee performance on an ongoing basis to ensure quality standards were being met.
- Reviewed contracts with vendors for supplies or services needed by the practice.
- Developed strategic plans for growth opportunities within the practice.
- Developed strategies to reduce denials, improve accounts receivable, and enhance revenue cycle performance.
- Created and updated financial reports on frequent basis to present information to leadership teams.
Administrator
KIM L. COOPER MD PC
Burlingame, CA
05.2018 - 01.2021
- Financial and operational responsibility for privately owned pediatric and general ophthalmology clinic, with in-house optical shop
- Supervision of clinical and retail managers
- Payroll and benefit administration
- Provider credentialing
- Compliance and development of standards of performance
- Compliance and development of standards for new COVID-19 requirements for patients and staff
- Implemented telemedicine into the practice
- Increased revenues by 20% over 2 years
- Expanded practice hours to accommodate patient need
Director, Area Operations
BAY MEDICAL SACRED HEART HOSPITAL
Panama City, FL
10.2015 - 10.2017
- Director, Area Operations: Reporting directly to Vice-President of Physician Practices, requiring regular interaction with C-level administrators
- Fiscal and operational responsibility for multi-specialty, hospital owned physician practices and supervision of site managers
- Regular oversight and follow-up of Revenue Cycle Management and physician credentialing
- Compliance with all federal, state and local requirements for both hospital-based and off-site clinic
- Brought leadership skills to direct reports to better manage team members and make them more productive
- Implemented EHR interfaces with local and national labs and imaging
- Put processes into place to accomplish Meaningful Use and PQRS
- Devised a plan to adjust physician schedules increasing revenue by 10% and reducing expenses
- Provided staff education to increase charge capture for all services
- Resolved repetitive revenue cycle problems (i.e., coding, authorization and referrals) to increase reimbursements from government and commercial payers
Interim Practice Administrator
VASCULAR ASSOCIATES
Panama City, FL
05.2014 - 10.2015
- Working with physician/owner and team leaders to form a cohesive, patient-centered team
- Accountability for revenue cycle management, budget, human resources, operations, recruiting and standards of performance
- Revised and implemented patient flow procedures to improve the patient experience, reduce staffing and increase revenue by improving POS collections
- Restructured staffing to improve use of FTEs
- Improved patient throughput for echocardiograms and surgical center.
Primary Care Practice Consultant
SELF-EMPLOYED
10.2011 - 05.2014
- Worked with primary care physician practices in the Maryland/D.C./Northern Virginia area to improve processes and revenue cycle management
- Areas of interest include: improving processes and throughput, human resources, revenue cycle management, operations, banking relationships, recruiting, compliance, developing standards of performance, ancillary services.
Practice Manager
ALEXANDRIA PRIMARY CARE ASSOCIATES
Alexandria, VA
01.2001 - 10.2011
- Oversee a primary care clinic with 35+ staff and providers
- Start-up, divestiture and merger of physician practices
- Direct administrative aspects of practice, overseeing billing, coding and entire revenue cycle
- Implement electronic medical record and practice management systems
- Monitor IT operations, including equipment maintenance
- Merged retiring physician practice with existing practice
- Improved revenue by negotiating reimbursement increases with insurance companies and adding ancillary medical services (bone densitometry, Holter monitors, spirometry, etc.)
- Established new revenue management and collections processes to reduce accounts receivable
- Created employee handbook to clearly communicate expectations, policies and procedures.
Education
Bachelor of Business Administration in Healthcare Administration -
American Intercontinental University
Chicago, ILSkills
- Revenue Cycle Management
- Practice Operations
- Electronic Medical Records and System Implementation
- Meaningful Use
- PQRS
- Financial Management
- Policy & Procedure Development
- Contract Negotiations
- Team Building
- HR/Benefit Administration
- Ambulatory Care
- Medical Professional Recruiting
- Regulatory Compliance
- Rural Health Clinic Operations
- Office Technology
Assessments
- HR: Compensation & benefits, Highly Proficient, August 2022, Knowledge of compensation and benefits programs
- Supervisory skills: Motivating & assessing employees, Highly Proficient, August 2020, Motivating others to achieve objectives and identifying improvements or corrective actions.
- Spreadsheets with Microsoft Excel, Highly Proficient, October 2020, Knowledge of various Microsoft Excel features, functions, and formulas
- Management & leadership skills: Planning & execution, Highly Proficient, August 2022, Planning and managing resources to accomplish organizational goals
- Attention to detail, Highly Proficient, September 2020, Identifying differences in materials, following instructions, and detecting details among distracting information
Timeline
Medical Practice Administrator/Revenue Cycle Manager
The Allergy and Asthma Clinic
01.2021 - Current
Administrator
KIM L. COOPER MD PC
05.2018 - 01.2021
Director, Area Operations
BAY MEDICAL SACRED HEART HOSPITAL
10.2015 - 10.2017
Interim Practice Administrator
VASCULAR ASSOCIATES
05.2014 - 10.2015
Primary Care Practice Consultant
SELF-EMPLOYED
10.2011 - 05.2014
Practice Manager
ALEXANDRIA PRIMARY CARE ASSOCIATES
01.2001 - 10.2011
Bachelor of Business Administration in Healthcare Administration -
American Intercontinental University
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