Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Query

Summary

Dynamic and results-driven professional with extensive experience in procurement and inventory management at Sanford Medical Center. Proven ability to enhance operational efficiency through effective order tracking and excellent communication skills. Recognized for fostering collaboration and maintaining meticulous documentation, contributing to a positive work environment and streamlined processes.

Overview

33
33
years of professional experience

Work History

Purchasing Agent

Sanford Medical Center
08.2024 - Current
  • Assisted in sourcing and evaluating suppliers for quality and pricing
  • Supported procurement team in processing purchase orders efficiently
  • Learned to analyze market trends to inform purchasing decisions
  • Maintained inventory records using procurement software systems
  • Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
  • Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
  • Maintained complete documentation and records of all purchasing activities.
  • Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.

Front Desk Receptionist/Administrative Assistant

Medallus Medical Urgent Care
04.2024 - 08.2024
  • Greeted and assisted visitors, ensuring a positive first impression of the organization.
  • Managed multi-line phone system, efficiently directing calls to appropriate departments.
  • Scheduled and coordinated appointments, optimizing front desk workflow and time management.
  • Maintained accurate visitor logs and ensured compliance with security protocols.
  • Processed incoming and outgoing mail, contributing to effective communication within the office.
  • Handled administrative tasks including filing, data entry, and inventory management of office supplies.
  • Collaborated with team members to improve front desk efficiency and customer service quality.
  • Resolved guest inquiries and concerns promptly, enhancing overall satisfaction and experience.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Logistics Coordinator

Capital Express
01.2022 - 04.2024
  • Coordinated transportation schedules to optimize delivery timelines and resource utilization.
  • Managed inventory levels using advanced tracking systems to ensure accuracy and efficiency.
  • Collaborated with vendors to negotiate shipping contracts, improving cost-effectiveness of logistics operations.
  • Streamlined communication between departments to enhance response times for customer inquiries.
  • Trained new team members on logistics procedures, fostering a collaborative work environment.
  • Developed process improvements that reduced shipment errors and enhanced overall operational efficiency.
  • Analyzed data trends to forecast demand, contributing to strategic planning efforts for inventory management.
  • Oversaw compliance with safety regulations in logistics processes, ensuring adherence to industry standards.
  • Tracked orders and notified customers of status or potential delays.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
  • Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
  • Enhanced supply chain efficiency by optimizing shipping schedules and routes.
  • Managed cross-functional teams for efficient project execution and timely completion.
  • Improved order accuracy through meticulous data entry and verification processes.
  • Implemented a warehouse organization system that increased storage capacity and accessibility.

Phlebotomist/DCT Screener

Telecris Plasma Center
12.2017 - 01.2022
  • Performed venipuncture and capillary draws with precision and adherence to safety protocols.
  • Maintained accurate records of patient information and specimen collection for laboratory analysis.
  • Collaborated with healthcare team to ensure efficient patient flow and timely sample processing.
  • Trained and mentored junior phlebotomists on best practices and techniques for blood collection.
  • Implemented process improvements, reducing wait times for patients during specimen collection procedures.
  • Ensured compliance with regulatory standards and quality assurance measures in all phlebotomy activities.
  • Conducted patient education sessions regarding procedures, enhancing understanding and comfort levels prior to draws.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.

Dialysis Technician

DaVita
04.2020 - 08.2020
  • Operated dialysis machines to administer treatments safely and efficiently.
  • Monitored patient vital signs and responded promptly to changes in condition.
  • Assisted healthcare professionals with patient assessments and treatment plans.
  • Educated patients on dialysis procedures, dietary restrictions, and self-care practices.
  • Maintained equipment cleanliness and performed routine maintenance checks on machinery.
  • Collaborated with nursing staff to ensure optimal patient care and safety protocols.
  • Documented patient progress accurately in electronic health records for compliance purposes.
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Cleaned and connected fistulas, grafts and catheters to prevent infection.
  • Maintained a clean and safe environment through diligent adherence to infection control protocols.
  • Set-up equipment for dialysis and primed dialyzer in preparation for use.
  • Improved patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.
  • Reduced infection rates by maintaining strict aseptic techniques during all procedures.
  • Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
  • Performed routine quality control and safety checks on all equipment.

Transportation Specialist

Medi-Van Transportation
03.2015 - 12.2017
  • Coordinated transportation logistics to ensure timely delivery of goods.
  • Analyzed route efficiency to optimize shipping costs and reduce delays.
  • Managed vendor relationships to maintain service quality and compliance standards.
  • Developed training materials for onboarding new team members in logistics procedures.
  • Watched weather and safety conditions to adapt routes and maintain standards.
  • Guaranteed safe and on-time passenger arrival by closely monitoring passenger and route safety and enforcing regulations.
  • Parked vehicles at loading areas so passengers could board.
  • Answered passenger questions and provided information about schedules, routes, ticket payment options and vehicle and company regulations.
  • Read maps to plan routes and reported delays or accidents.
  • Met vehicle operation regulations by staying up-to-date on personal licensing requirements and performing regular maintenance.
  • Submitted detailed reports on mileage, repairs, maintenance and other necessary expenditures during drives.

Cashier

Holiday Gas Station
09.2010 - 03.2015
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer balances through diligent record-keeping.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Trained new cashiers on operational procedures and customer service standards.
  • Supervised daily cash operations, ensuring compliance with company policies and procedures.
  • Trained and mentored new cashiers on best practices and customer service techniques.
  • Implemented inventory management systems to streamline cash handling processes.
  • Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
  • Developed scheduling strategies to optimize cashier coverage during peak hours.
  • Conducted regular audits of cash drawers, maintaining accuracy and accountability.
  • Analyzed sales data to forecast trends and adjust staffing levels accordingly.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.

Phlebotomist/Laboratory Technician

Meritcare Medical Center
03.2006 - 09.2010
  • Performed venipunctures and capillary draws, ensuring patient comfort and safety.
  • Managed blood collection processes using automated systems for efficient sample processing.
  • Trained and mentored junior staff on best practices in phlebotomy techniques.
  • Streamlined patient intake procedures to enhance workflow efficiency and reduce wait times.
  • Ensured compliance with safety regulations and infection control protocols during all procedures.
  • Collaborated with healthcare professionals to coordinate blood collection schedules effectively.
  • Conducted quality control checks on equipment and supplies to maintain operational readiness.
  • Analyzed feedback from patients to improve overall service delivery and experience satisfaction.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Conducted venipuncture and other CT procedures.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.

Customer Service Representative

UsBank Service Center
05.2002 - 03.2006
  • Resolved customer inquiries efficiently through effective communication and problem-solving strategies.
  • Managed high volume of customer interactions via phone, email, and chat platforms.
  • Provided training and support to new team members on company policies and systems.
  • Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
  • Developed comprehensive knowledge of products to assist customers effectively with their needs.
  • Mentored junior representatives, fostering a collaborative team environment focused on excellence in service delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Health Insurance Claims Adjudicator

Medica Insurance Company
05.1998 - 05.2002
  • Reviewed and processed insurance claims for accuracy and compliance with company policies.
  • Analyzed complex claims data to identify trends and discrepancies, ensuring proper resolution.
  • Collaborated with healthcare providers to clarify documentation requirements and resolve claim issues.
  • Developed training materials for new employees, enhancing onboarding efficiency and knowledge retention.
  • Mentored junior adjudicators on best practices in claims review and decision-making processes.
  • Conducted audits of processed claims, ensuring adherence to regulatory standards and company protocols.
  • Promoted positive relationships with healthcare providers through consistent communication, professional conduct, and timely payment resolutions.
  • Improved customer satisfaction levels by providing clear communication and prompt resolution of claim inquiries.
  • Managed a high volume of claims daily, consistently meeting deadlines and maintaining a low error rate.
  • Established strong rapport with clients through empathetic listening skills, comprehensive issue resolution abilities, resulting in increased client trust.
  • Provided training to new employees on company guidelines, system navigation, and effective strategies for successful claims adjudication.
  • Developed comprehensive understanding of medical terminology, coding systems, and billing procedures for accurate claim processing.

Dispatch Secretary

Lewis Truck Lines
03.1996 - 05.1998
  • Managed scheduling and calendar coordination for multiple executives, optimizing time allocation and meeting logistics.
  • Streamlined office operations by implementing electronic filing systems, enhancing document retrieval efficiency.
  • Organized and maintained confidential records, ensuring compliance with data protection regulations.
  • Developed and updated office procedures, improving workflow consistency and team communication.
  • Coordinated travel arrangements, including itineraries and accommodations, minimizing costs while maximizing convenience.
  • Provided support in preparing reports and presentations, ensuring accuracy and adherence to deadlines.
  • Led initiatives to improve client communication processes, enhancing overall satisfaction and responsiveness.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.

Shift Manager

Taco Bell Restaurant
01.1993 - 03.1996
  • Supervised daily operations, ensuring compliance with safety and quality standards.
  • Trained and mentored team members, fostering a collaborative work environment.
  • Streamlined workflow processes, enhancing operational efficiency and productivity.
  • Conducted performance evaluations, providing constructive feedback to improve team output.
  • Managed inventory control systems, reducing waste and optimizing stock levels.
  • Implemented training programs, elevating staff skills and knowledge in operational procedures.
  • Coordinated shift schedules, ensuring adequate coverage for peak times and staffing needs.
  • Resolved customer inquiries and issues promptly, maintaining high satisfaction levels among patrons.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Education

Associate of Science - Medical Administrative Assistant

Interstate Business College
Fargo, ND
05-1998

High School Diploma -

Fargo North High School
Fargo, ND
06-1996

Skills

  • Order tracking
  • Procurement
  • Scheduling
  • Inventory management
  • Excellent communication
  • Purchasing
  • Inventory management skills
  • Documentation skills
  • Multitasking Abilities

Timeline

Purchasing Agent

Sanford Medical Center
08.2024 - Current

Front Desk Receptionist/Administrative Assistant

Medallus Medical Urgent Care
04.2024 - 08.2024

Logistics Coordinator

Capital Express
01.2022 - 04.2024

Dialysis Technician

DaVita
04.2020 - 08.2020

Phlebotomist/DCT Screener

Telecris Plasma Center
12.2017 - 01.2022

Transportation Specialist

Medi-Van Transportation
03.2015 - 12.2017

Cashier

Holiday Gas Station
09.2010 - 03.2015

Phlebotomist/Laboratory Technician

Meritcare Medical Center
03.2006 - 09.2010

Customer Service Representative

UsBank Service Center
05.2002 - 03.2006

Health Insurance Claims Adjudicator

Medica Insurance Company
05.1998 - 05.2002

Dispatch Secretary

Lewis Truck Lines
03.1996 - 05.1998

Shift Manager

Taco Bell Restaurant
01.1993 - 03.1996

Associate of Science - Medical Administrative Assistant

Interstate Business College

High School Diploma -

Fargo North High School

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Elizabeth Query