Elizabeth Quezada
Darby,PA
Summary
Proven leader in Human Resources and Customer Service, with a track record of enhancing employee integration and customer satisfaction at Children's Playhouse. Skilled in HR policies and training development, adept at improving team performance and compliance. Achieved significant retention rates through effective mentoring and customer relations management.
Overview
7
7
years of professional experience
Work History
Human Resources /Finance
Children's Playhouse
02.2023 - Current
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Completed human resource operational requirements by scheduling and assigning employees.
Director of Customer Service
Diablo Real Estate
03.2021 - Current
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Conducted regular performance reviews with staff, identifying areas of improvement and providing constructive feedback.
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Increased customer satisfaction rates by implementing new training programs for customer service representatives.
- Collaborated with cross-functional teams for smooth running of customer service operations.
- Developed and maintained key client relationships, resulting in increased retention rates and revenue growth.
Home Care Coordinator
Diablo Home Care
03.2021 - Current
- Managed clinical documentation to maintain compliance with regulatory standards and requirements.
- Evaluated caregiver performance through regular assessments, providing feedback for improvement when needed.
- Enhanced patient care by coordinating and scheduling home healthcare services.
- Communicated with patients, ensuring that medical information was kept private.
Teacher's Assistant
Philadelphia Montessori Charter
01.2018 - 03.2021
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Supported classroom activities, tutoring, and reviewing work.
- Copied, organized and distributed classroom assignments or other paperwork.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Worked with lead teacher to monitor class schedule and take attendance.
- Assisted lead teachers with lesson plan creation and materials development .
- Completed daily reports on attendance and disciplinary performance.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
Education
Associate of Arts - ECE
Post University
Waterbury, CTHigh School Diploma -
Furness High School
3th Mifflin St Philadelphia Pa06-2003
Skills
- Customer Relations
- HR policies and procedures
- Training and mentoring
- Training development
Languages
Spanish
Full Professional
Timeline
Human Resources /Finance
Children's Playhouse
02.2023 - Current
Director of Customer Service
Diablo Real Estate
03.2021 - Current
Home Care Coordinator
Diablo Home Care
03.2021 - Current
Teacher's Assistant
Philadelphia Montessori Charter
01.2018 - 03.2021
Associate of Arts - ECE
Post University
High School Diploma -
Furness High School