Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Elizabeth Quinlan

Bixby,OK

Summary

Dynamic and results-oriented professional with a proven track record at Pjs Pub & Grill, adept in customer service and cash handling. Excelled in enhancing guest satisfaction and streamlining operations, showcasing strong multitasking and social perceptiveness. Achieved significant improvements in guest engagement and sales, leveraging expertise in sales and marketing with a positive and professional approach.

Overview

2025
2025
years of professional experience

Work History

Restaurant Hostess

Savastano’s
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Bartender

Pjs Pub & Grill
05.2021 - 09.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Sales Associate

Nature’s Leaf Dispensary
05.2021 - 03.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Manager

Staxx Smoke Shop
07.2018 - 05.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Developed detailed plans based on broad guidance and direction.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Knowledgeable on each product to educate customer on safe use of how the product worked
  • High performance sales, detailed information on electronics and supplements to inform clientele what they are buying and usage

Restaurant Hostess

Fleming's Prime Steakhouse & Wine Bar
11.2017 - 02.2018
  • Answered customer questions about hours, seating, and menu information.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

High School Diploma -

Bixby High School
Bixby, OK
05.2017

Health Sciences

Tulsa Tech
Jenks Ok
05.2016

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Active Learning
  • Cash Handling
  • Complex Problem-Solving
  • Coordinating tasks
  • Social Perceptiveness
  • Memory retention
  • Sales and Marketing
  • Up-selling techniques
  • Impression management
  • Guest Engagement
  • Positive and professional

Timeline

Bartender

Pjs Pub & Grill
05.2021 - 09.2024

Sales Associate

Nature’s Leaf Dispensary
05.2021 - 03.2022

Manager

Staxx Smoke Shop
07.2018 - 05.2021

Restaurant Hostess

Fleming's Prime Steakhouse & Wine Bar
11.2017 - 02.2018

Restaurant Hostess

Savastano’s

High School Diploma -

Bixby High School

Health Sciences

Tulsa Tech

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Elizabeth Quinlan