Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Elizabeth Rabassa

San Antonio,TX

Summary

Highly organized and detail-oriented employee with extensive experience in office management, customer service, and technical support. Adept at handling multiple tasks, providing excellent customer service, and improving operational efficiency. Seeking an Administrative Assistant position to utilize my skills and contribute to the success of the organization.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Fraud Customer Service Representative

Conduent
San Antonio, TX
11.2023 - Current
  • Managed inbound calls in English and Spanish, addressing customer inquiries related to their accounts.
  • Identified client needs and recommended solutions to resolve fraud issues.
  • Monitored card alerts and fraud reports to detect potential fraudulent activities.
  • Processed disputes and fraud claims according to client policies and guidelines.
  • Escalated complex cases requiring further risk review or analysis.
  • Logged cases in the database, ensuring accurate and detailed records.
  • Maintained confidentiality and adhered to data protection regulations.
  • Proactively identified opportunities to improve customer experience and mitigate risks.

IT Service Desk Analyst (Contract)

USAA
San Antonio, TX
12.2022 - 06.2023
  • Served as the first point of contact for technical support calls and emails.
  • Provided Tier 1 IT support for hardware and software issues.
  • Delivered remote assistance using screen sharing tools like Bombgar and Director.
  • Resolved backlog of support tickets following a major system malfunction using ServiceNow.
  • Assisted customers with phone hardware and software configurations.
  • Monitored systems to identify and prevent potential issues.

Package Handler

FedEx
Kirby, TX
05.2022 - 12.2022
  • Scanned and sorted packages according to destination and service type.
  • Assisted in loading delivery trucks and resolved conveyor system issues.
  • Ensured packages met packing specifications and disposed of debris properly.

  • Organized warehouse inventory and stocked shelves with incoming deliveries.
  • Verified accuracy of items picked against packing list.
  • Labeled boxes, containers, and pallets for shipment purposes.
  • Received incoming shipments, inspected contents, compared against invoices and purchase orders.
  • Used handheld scanners to track inventory movement within the warehouse system.
  • Reported any damages or discrepancies observed during operations to supervisor.
  • Followed safety policies, procedures and guidelines to prevent and reduce accidents and injuries.

Intern

ACI Learning
San Antonio, TX
06.2022 - 09.2022
  • Disassembled computer systems to troubleshoot hardware issues.
  • Performed minor repairs to hardware and software.
  • Developed training materials and procedures for hardware and software use.
  • Participated in team discussions and offered insights based on experience.

Call Center Agent

United Healthcare
San Antonio, TX
01.2021 - 06.2021
  • Managed high volume of inbound and outbound customer calls.
  • Provided fast and knowledgeable service for routine questions and service complaints.
  • Updated customer accounts within call management databases.
  • Processed payments over the phone and set up recurring drafts.
  • Advised customers on debt repayment strategies.

Education

Associate of Arts - Business Administration

Miami Dade College
Miami, FL
12-2020

Business Specialist Certificate - Business Administration

Miami Dade College
Miami, FL
05-2020

High School Diploma -

Palm Glades Preparatory Academy High School
Miami, FL
06-2018

Skills

  • Bilingual (Spanish/English)
  • Office Administration
  • Customer Support
  • Technical Troubleshooting
  • Call Center Operations
  • Data Entry and Database Management
  • Verbal and Written Communication
  • Organizational and Multitasking Abilities
  • Confidentiality and Data Protection
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • ServiceNow, CRM, Siebel, NICE, Agent WIKI, Avaya
  • Windows and Mac Operating Systems

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • Security+ Training (2022)
  • Network+ Training (2022)
  • ITIL Foundation Training (2022)
  • Software + Hardware A+ Training

References

References available upon request.

Timeline

Fraud Customer Service Representative

Conduent
11.2023 - Current

IT Service Desk Analyst (Contract)

USAA
12.2022 - 06.2023

Intern

ACI Learning
06.2022 - 09.2022

Package Handler

FedEx
05.2022 - 12.2022

Call Center Agent

United Healthcare
01.2021 - 06.2021

Associate of Arts - Business Administration

Miami Dade College

Business Specialist Certificate - Business Administration

Miami Dade College

High School Diploma -

Palm Glades Preparatory Academy High School

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Elizabeth Rabassa