Elizabeth Radford
Corning
Summary
Goal-oriented Registered Nurse dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with providers and staff to strengthen program success. Motivational leader with strong communication, organizational and strategic planning abilities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Admissions Coordinator
CareFirstNY
05.2022 - Current
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Provided comprehensive information about available services to patients and families.
- Processed referrals by inputting data into the electronic medical record, Suncoast.
- Led two daily meetings to coordinate and optimize admissions activities.
- Managed the scheduling of admissions for staff, optimizing operational efficiency of travel time.
- Presented services to community providers, enhancing awareness and engagement.
- Presented essential information to the public at organized events.
- Ensured accurate patient coding in compliance with Medicare regulations.
- Facilitated patient admissions within the community as needed.
- Reviewed NOE documents for accuracy and completeness as needed per Medicare regulations.
- Cultivated relationships with local hospitals to facilitate admissions processes.
- Served as hospital liaison, conducting evaluations and informational visits.
- Managed and sorted incoming documents from the digital fax system, Kno2.
- Performed PRI's to ensure appropriate community placement when necessary.
Family Care Coordinator
Elmira Psychiatric Center
12.2019 - 05.2022
- Managed family care operations across a 10-county residential housing program.
- Led a team of 7 employees, fostering a collaborative and efficient work environment.
- Processed claim vouchers and rep payee money requests efficiently.
- Prepared and delivered comprehensive monthly reports, maintaining up-to-date family care records.
- Processed and screened referrals for potential residents, ensuring eligibility and suitability.
- Handled provider and resident concerns effectively, promoting a harmonious care environment.
- Facilitated the application process for new and respite providers, adhering to regulatory standards.
- Formulated individualized residential service plans and personal care plans.
- Audited charts to ensure compliance with recertification regulations for family care homes.
- Developed and delivered a comprehensive 6-hour training program to providers on a semi-annual basis.
- Facilitated monthly staff supervision sessions to enhance team performance and service quality.
- Performed detailed annual evaluations of staff to maintain high-quality care standards.
- Oversaw staff compliance with mandated training requirements.
- Collaborated with the Safety department to ensure timely correction of all violations.
- Visited homes throughout all 10 counties in the catchment area to provide family care services.
- Advocate for residents with outpatient service providers
- Certified in PRI and Screen
- Chair a monthly meeting for Family Care providers
- Served as Outpatient representative on several county committees
Registered Nurse (RN)
Elmira Psychiatric Center
05.2013 - 12.2019
- Monitor, record, and report symptoms or changes in the patients' conditions to both physical and mental health
- Monitor all aspects of patient care, including group attendance, diet, physical activity, and need for intervention or observation
- Consult/coordinate with treatment team members to assess, plan, implement, or evaluate patient care plans
- Advocate for a change in or addition to medications, medical devices, or other forms of treatment, such as physical therapy, inhalation therapy, or related therapeutic procedures
- Perform head to toe assessments as well as individual systems assessments as indicated
- Administer medications and medication education as well as scheduled and stat injections
- Draw blood work for routine and stat lab work
- Inventory unit stock and order needed supplies as necessary
- Order and send requisition orders for patient items not carried by our facility
- Provide education to individuals and families on topics such as medication side effects, necessary diet modifications, health education, and coping techniques
- Maintain accurate, detailed reports and records including weekly and monthly comprehensive nursing notes on progress of patients' treatment plans
- Float to the Children & Families Unit as needed as both relief Charge Nurse or medication nurse
- Performed as Charge nurse on Night shift for both Adult Services Unit 6
- Directed and/or supervised 2 other nursing staff and 3+ therapy aids for a 25-30 bed unit
- Performed as Charge nurse on Day shift on Adult Services Unit 6
- Directed and/or supervised 2 other nursing staff and 4+ therapy aids on a 25-30 bed unit
- Performed as Charge nurse on Day shift for both Adult Services Units simultaneously when staffing merged
- Directed and/or supervised 3-4 other nursing staff and 10+ therapy aids for a 54 total bed unit
- Perform employee evaluations on a monthly and yearly basis
Processor
Travelers Insurance
01.2011 - 08.2011
- Executed special projects, ensuring adherence to deadlines and quality standards.
- Allocated tasks to designated teams, optimizing operational efficiency.
- Conducted thorough investigations to locate and rectify missing data.
Part Time Sales Manager
Fashion Bug
08.2009 - 12.2010
- Managed 6 employees, key holder
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Processing, Training, Agent Liaison
Travelers Insurance
10.2005 - 08.2007
- Authored and delivered comprehensive training manual for the endorsement team.
- Trained incoming staff to ensure seamless integration into company processes.
- Processed endorsements efficiently, ensuring accuracy and compliance.
Education
No Degree - Biology Education
Buffalo State College
Buffalo, NY No Degree - Bachelors in Nursing
Keuka College
Keuka Park, NYNo Degree - Bachelors in Nursing
Empire State College
Saratoga Springs, NY Associate of Applied Science - Nursing
Corning Community College
Corning, NY05-2013
Skills
- Proficient in admissions processes
- Good bedside manner
- Computer literacy
- Database management
- Hospitable and friendly
- Planning and coordination
- Effective communication
- Teamwork and collaboration
- Problem-solving
- Multitasking
Certification
- Registered Nurse License (RN) - State Board of Nursing. License no. 674108 valid through 1/31/2028
- CPR/AED Certification valid through 1/14/2025
- First Aid Certification valid through 1/14/2025
Timeline
Admissions Coordinator
CareFirstNY
05.2022 - Current
Family Care Coordinator
Elmira Psychiatric Center
12.2019 - 05.2022
Registered Nurse (RN)
Elmira Psychiatric Center
05.2013 - 12.2019
Processor
Travelers Insurance
01.2011 - 08.2011
Part Time Sales Manager
Fashion Bug
08.2009 - 12.2010
Processing, Training, Agent Liaison
Travelers Insurance
10.2005 - 08.2007
No Degree - Biology Education
Buffalo State College
No Degree - Bachelors in Nursing
Keuka College
No Degree - Bachelors in Nursing
Empire State College
Associate of Applied Science - Nursing
Corning Community College
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