Elizabeth Raduc
Chesterfield,MI
Summary
Passionate leader with proven expertise in team leadership, staff development, and inventory management, honed across roles at Kroger and Biggby Coffee. Excelled in delivering exceptional customer service, enhancing team performance through comprehensive staff training, and skillfully managing conflict resolution through objectivity and open-communication. A strong drive towards setting and achieving goals, while inspiring fellow team members to do the same.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clerk
Kroger
10.2020 - Current
- Maintained shelf inventory through regular completion of required scans.
- Executed duties aligned with department leadership on an as-needed basis.
- Assisted in maintaining weekly sales plan updates by modifying tags and signage.
- Supported Clicklist operations to uphold company efficiency standards.
Barista, Manager
Biggby Coffee
09.2017 - Current
- Demonstrated leadership by upholding and modeling organizational standards.
- Supported employee development with structured and consistent feedback.
- Developed strategic scheduling, inventory management and product ordering based on sales and budget.
- Delivered exceptional customer service and effectively resolved conflicts.
- Cross-trained existing employees to maximize team efficiency and success.
Deli Manager
Kroger
05.2019 - 10.2020
- Ensure compliance with established standards and practices.
- Utilized conflict resolution techniques to address and resolve customer concerns effectively.
- Crafted employee schedules within budget.
- Resolved conflicts among employees and sustained positive work atmosphere.
- Managed daily operations while handling large-scale catering orders.
Deli Clerk
Kroger
04.2007 - 05.2019
- Delivered excellent counter service and efficiently processed orders.
- Followed food safety protocols and resolved concerns immediately.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
Pubtender, Kitchen Staff, Housekeeping
Xanterra Parks & Resorts
05.2011 - 08.2011
- Facilitated serving drinks to team members, creating a welcoming environment.
- Executed detailed cleaning of guest cabins promptly.
- Prepared diverse cuisine for hotel guests while maintaining health and safety standards.
Education
Bachelor - Environmental Science
Oakland University
Rochester, MI04.2016
Skills
- Customer Service
- Team Leadership
- Inventory Management
- Problem Solving
- Time Management
- Multi-Tasking
- Staff Training and Development
- Shift Scheduling
- Conflict Resolution
Certification
- ServSafe
- MIT Biggby Coffee
- PERC Trainer Biggby Coffee
Timeline
Clerk
Kroger
10.2020 - Current
Deli Manager
Kroger
05.2019 - 10.2020
Barista, Manager
Biggby Coffee
09.2017 - Current
Pubtender, Kitchen Staff, Housekeeping
Xanterra Parks & Resorts
05.2011 - 08.2011
Deli Clerk
Kroger
04.2007 - 05.2019
- ServSafe
- MIT Biggby Coffee
- PERC Trainer Biggby Coffee
Bachelor - Environmental Science
Oakland University
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