ELIZABETH RAMIREZ
El Paso,Texas
Summary
Ambitious, highly motivated individual who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Bilingual (Spanish and English). Able to drive and motivate coworkers to ensure that high productivity is established and maintained to ensure any deadlines and reporting requirements are met in a fast-paced work environment while maintaining accountability and exceptional accuracy. Able to effectively interact with senior leadership to ensure that the workplace excels above and beyond to maintain a great customer service relationship. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
MISSION SUPPORT SPECIALIST
DEPARTMENT OF HOMELAND SECURITY (ICE)
EL PASO, TX
08.2018 - 07.2021
- As a Mission Support Specialist, served as an advisor to management performing work in support of our assigned office along with all of the outer office ( i.e.; Midland, Presidio, Deming, Las Cruces)
- Performed and coordinated a variety of administrative and management services essential to the operation of the office including, but not limited to: training, logistics, records management, human resources, and time and attendance
- Also performed and assisted employee with Worker Compensation claims and ensuring they received payments in a timely manner
- Assisted our LEO with Education documentation to ensure they were able to use their Post 9/11 VA Benefits while in LEO School in Georgia
- Gained experience through conducting and participating in the evaluation of administrative programs, systems, and methods that was able to equip me with the knowledge to identify ways to improve the efficiency and effectiveness of these services which all play a key role in supporting the U.S
- Immigration and Customs Enforcement (ICE) mission.
PROGRAM SUPPORT ASSISTANT
VETERAN AFFAIRS HEALTH CARE SYSTEM
EL PASO, TX
06.2015 - 08.2018
- Created various office files and a better user friendly method to store them; Participated in planning and developing recommendations for policies and procedure within the Telehealth program; Monitored the use of services, supplies and/or equipment for an office to better meet the needs of various different customers; Computed the required data into the Telehealth database; Maintained and updated calendar of appointments for patients meetings, conference calls, and other various scheduled activities for many different senior employees; Submitted requests for purchase of supplies that are required for daily function of the Telehealth Program; Utilized statistical data to compile reports used for the many different operations in the office; Used computer software for word processing (i.e., Work, Excel, and many other) to maintain and enter data into various automated systems; Maintained a tracking system for the day to day operations and followed-up on any open issues to ensure deadlines are met for the program in a timely manner.
SUPPLY SARGENT
US ARMY
GERMANY AND FT. HOOD, TEXAS
02.2007 - 05.2012
- Ensured all Pre-Deployment Training equipment is in serviceable conditions according to military, FMC and 10-20 standards
- Supervised assigned supply technicians, data entry clerks, and inventory specialists to ensure that required actions are performed in a timely manner
- Managed the Installation Property Book Office hand receipt valued over 4 million dollars by monthly inventories and Property Book Unit Supply Enhanced (PBUSE); Coordinated local purchase funds with outside agencies and tracked the unit's budget; Reviewed monthly status of funds available for the unit and provide monthly reports to higher headquarters; Served as the manager of the IMPAC Credit card program and training of subordinates; accounting for monthly purchases while tracking expenditures; Administrator for all personnel assigned to unit traveling on TDY by managing of the Defense Travel System; Maintained an accounting system associated with supply management, processing requisitions and tracking daily transactions; Reviewed new customer orders and requests and manually entered data into a centralized database;
- Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools; Coordinated rush orders and order changes; Resolved problems for customers, warehouses personnel and carriers; Acted as a liaison between logistics departments, carriers and customers; Completed all necessary customs documents for shipping and receiving ensuring prompt and accurate delivers deadlines were met; Prepared end of month invoices for all customers in the logistics department; Maintained detailed administrative and procedural processes to improve accuracy and efficiency by creating databases and spreadsheets to improve inventory management, reporting accuracy, actions taken, resolution, and close outs
- Responsible for equipment and procuring supplies; Negotiated exclusive local purchases with outside agencies; Trained and mentored subordinates on daily logistical operations; Ensured nonexpendable property book items are issued and receipted; Investigated and reconciled discrepancies between inventory totals and on hand quantities; Managed requisition process, stock levels, and receipt / issues transactions.
Education
Bachelor of Criminal Justice -
UNIVERSITY OF PHOENIX
01.2016
Skills
- Integrated Logistics Planning
- Trend & Operational Analysis
- Data Tracking & Analysis
- Technical Resource
- Fluent in Spanish
- Problem-solving
- Time Management
- Customer-focused Service
- Detailed Reporting
- Attention to Detail
- Wide range of administrative concepts
- Communication
- Professional Development
- Calendar Management
- Administrative Support
- Meeting Planning
- Materials Distribution
- Teamwork and Collaboration
- Business Correspondence Writing
- Documentation and Recordkeeping
- Adaptability and Flexibility
References
References available upon request
Timeline
MISSION SUPPORT SPECIALIST
DEPARTMENT OF HOMELAND SECURITY (ICE)
08.2018 - 07.2021
PROGRAM SUPPORT ASSISTANT
VETERAN AFFAIRS HEALTH CARE SYSTEM
06.2015 - 08.2018
SUPPLY SARGENT
US ARMY
02.2007 - 05.2012
Bachelor of Criminal Justice -
UNIVERSITY OF PHOENIX
Similar Profiles
Scott LanumScott Lanum
Assistant Director for Diversity and Civil Rights at Department of Homeland Security-ICEAssistant Director for Diversity and Civil Rights at Department of Homeland Security-ICE
ELIZABETH RAMIREZELIZABETH RAMIREZ
MISSION SUPPORT SPECIALIST at DEPARTMENT OF HOMELAND SECURITY (ICE)MISSION SUPPORT SPECIALIST at DEPARTMENT OF HOMELAND SECURITY (ICE)
Hillary TurnerHillary Turner
Financial Program Analyst at Department of Homeland Security, USCIS, OCFOFinancial Program Analyst at Department of Homeland Security, USCIS, OCFO