Elizabeth Ramirez
Santa Clara,CA
Summary
Results - oriented professional with proven track record of delivering exceptional customer experiences and exceeding performance goals. Skilled in building strong relationships, resolving complex issues and driving engagement with diverse stakeholders. Seeking a Sales Associates role to leverage a strong background in customer experience management to increase sales and customer loyalty.
Overview
7
7
years of professional experience
Work History
Office Specialist III
In-Home Supportive Services
06.2022 - Current
- Assist approximately 30-50 visitors and callers with information about locations, functions, and services of departments
- Exercise judgment and discretion in determining the needs of callers and visitors and direct them to the appropriate offices or personnel
- Perform clerical duties including copying, assembling materials, collecting and distributing mail, answering phones, faxing documents, and performing related tasks
- Create and maintain a database for case tracking and information retrieval, ensuring that computer files are up-to-date
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance
Community Resource Manager
Family Supportive Housing
02.2020 - 06.2022
- Developed and maintained connections with the community by networking with locally based agencies, businesses, civic groups, churches, and educational institutions to foster partnerships and collaboration
- Oversaw department donations, inventory, and distribution policies to ensure smooth operations and compliance with organizational standards
- Recruited and screened potential volunteers to assess their suitability for various roles, ensuring the right fit for department needs
- Assisted the Operations Director in the development of strategic plans and goals for department activities and programs, contributing to overall organizational success
Special Events & Database Coordinator
Boys & Girls Clubs of Silicon Valley
01.2018 - 02.2020
- Managed event production by overseeing all details, including site research, vendor contracts, budgets, timelines, registrations, and day-of logistics, ensuring events were executed creatively, efficiently, and within budget
- Coordinated volunteer assignments for special events, provided staff support to event committee meetings, prepared materials, and recorded and distributed meeting minutes and agendas
- Supported fundraising efforts by working with the Chief Development Officer (CDO) to strategize annual campaigns, develop email and direct mail appeals, and manage donor reports and updates
- Managed donor database by ensuring accurate entry of gifts and donor information, running queries, preparing reports, reconciling revenue with finance, and providing timely gift acknowledgments and pledge reminders
- Provided administrative support to the CDO, including: scheduling meetings, preparing documents, handling confidential records, and ensuring high-level customer service for donors and volunteers
Customer Experience Manager
Michael's
07.2017 - 01.2018
- Supported the Store Manager by ensuring team compliance with company policies and procedures, which improved store operations and accountability
- Met personal and team goals by managing operations, monitoring front-end policies, and driving performance improvements
- Organized and ran in-store events while leading omnichannel initiatives, boosting customer engagement and operational efficiency
- Reduced losses and improved safety by implementing and managing shrink and safety programs
- Handled cash reconciliation, bank deposits, and inventory tasks like vendor returns and shipping notices to keep everything running smoothly
- Trained and onboarded new team members, coached the team to improve customer service, and supported their growth and development
- Stepped in as Manager on Duty (MOD) to address challenges, maintain a positive work environment, and keep the store on track
- Helped approximately 20-40 customers by locating products and offering practical solutions to meet their needs
- Streamlined inventory processes by managing truck unloading and stocking within budgeted guidelines
Education
Bachelor of Arts - Psychology
Indiana Wesleyan University
Marion, INSkills
- Leadership
- Adaptability
- Interpersonal Relationships
- Communication
- Event planning experience
- Inventory control
Timeline
Office Specialist III
In-Home Supportive Services
06.2022 - Current
Community Resource Manager
Family Supportive Housing
02.2020 - 06.2022
Special Events & Database Coordinator
Boys & Girls Clubs of Silicon Valley
01.2018 - 02.2020
Customer Experience Manager
Michael's
07.2017 - 01.2018
Bachelor of Arts - Psychology
Indiana Wesleyan University
Similar Profiles
Brittany JuhalaBrittany Juhala
Home Health Aide at In-Home Supportive ServicesHome Health Aide at In-Home Supportive Services
Emily BollingEmily Bolling
Care Provider at In-Home Supportive ServicesCare Provider at In-Home Supportive Services
Claire ArciagaClaire Arciaga
Caregiver at In-Home Supportive ServicesCaregiver at In-Home Supportive Services