ELIZABETH RAMIREZ
El Paso,Texas
Summary
Ambitious and highly motivated individual strategically aligned with organization leaders to support key business initiatives. Builds and retains high-performance teams by hiring, developing, and motivating skilled professionals. Fluent in Spanish and English, driving and motivating coworkers to ensure high productivity in a fast-paced work environment while maintaining accountability and exceptional accuracy. Effectively interacts with senior leadership to maintain a strong customer service relationship. Highly motivated employee with a desire to take on new challenges, possessing a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
MISSION SUPPORT SPECIALIST
DEPARTMENT OF HOMELAND SECURITY (ICE)
El Paso, TX
08.2018 - 07.2021
- As a Mission Support Specialist, served as an advisor to management performing work in support of our assigned office along with all of the outer office ( i.e.; Midland, Presidio, Deming, Las Cruces)
- Coordinated administrative services resulting in a 15% increase in office efficiency
- Proficient in ADP payroll system
- Processed and managed Workers' Compensation claims
- Assisted our LEO with Education documentation to ensure they were able to use their Post 9/11 VA Benefits while in LEO School in Georgia
- Gained experience through conducting and participating in the evaluation of administrative programs, systems, and methods that was able to equip me with the knowledge to identify ways to improve the efficiency and effectiveness of these services which all play a key role in supporting the U.S Immigration and Customs Enforcement (ICE) mission
- Led the recruitment and onboarding process, enhancing candidate retention and efficiency
- Collaborated with staff to define and achieve operational and management goals
PROGRAM SUPPORT ASSISTANT
VETERAN AFFAIRS HEALTH CARE SYSTEM
El Paso, TX
06.2015 - 08.2018
- Created various office files and a better user-friendly method to store them; Participated in planning and developing recommendations for policies and procedure within the Telehealth program
- Monitored the use of services, supplies and/or equipment for an office to better meet the needs of various customers
- Computed the required data into the Telehealth database, Maintained and updated calendar of appointments for patients’ meetings, conference calls, and other various scheduled activities for many different senior employees
- Submitted requests for purchase of supplies that are required for daily function of the Telehealth Program; Utilized statistical data to compile reports used for the many different operations in the office; Used computer software for word processing (i.e., Work, Excel, and many other) to maintain and enter data into various automated systems
- Implemented and managed a tracking system for daily operations, ensuring timely completion of tasks
SUPPLY SARGENT
US ARMY
Germany and FT. HOOD, TEXAS
02.2007 - 05.2012
- Ensured all Pre-Deployment Training equipment is in serviceable conditions according to military, FMC and 10-20 standards
- Supervised assigned supply technicians, data entry clerks, and inventory specialists to ensure that required actions are performed in a timely manner
- Led a team of 10 supply technicians to achieve a 100% inventory accuracy rate
- Managed the Installation Property Book Office hand receipt valued over 4 million dollars by monthly inventories and Property Book Unit Supply Enhanced (PBUSE); Coordinated local purchase funds with outside agencies and tracked the unit's budget
- Reviewed monthly status of funds available for the unit and provide monthly reports to higher headquarters; Served as the manager of the IMPAC Credit card program and training of subordinates; accounting for monthly purchases while tracking expenditures; Administrator for all personnel assigned to unit traveling on TDY by managing of the Defense Travel System
- Maintained an accounting system associated with supply management, processing requisitions and tracking daily transactions; Reviewed new customer orders and requests and manually entered data into a centralized database
- Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools; Coordinated rush orders and order changes; Resolved problems for customers, warehouses personnel and carriers; Acted as a liaison between logistics departments, carriers and customers
- Prepared end of month invoices for all customers in the logistics department; Maintained detailed administrative and procedural processes to improve accuracy and efficiency by creating databases and spreadsheets to improve inventory management, reporting accuracy, actions taken, resolution, and close outs
- Responsible for equipment and procuring supplies; Negotiated exclusive local purchases with outside agencies; Trained and mentored subordinates on daily logistical operations; Ensured nonexpendable property book items are issued and receipted; Investigated and reconciled discrepancies between inventory totals and on hand quantities; Managed requisition process, stock levels, and receipt / issues transactions
Education
Bachelor of Criminal Justice - Concentration of Human Services
UNIVERSITY OF PHOENIX
Santa Teresa, New Mexico06.2016
Contract Officer Representative -
06.2010
Skills
- Integrated Logistics Planning
- Trend & Operational Analysis
- Data Analysis Expertise
- Technical Resource
- Problem-solving
- Proficient in Prioritization
- Customer Engagement Expertise
- Detailed Reporting
- Precision in Work
- Diverse Administrative Expertise
- Systematic Troubleshooting Expertise
- Virtual Training Implementation
- Interpersonal Communication Skills
- Professional Development
- Calendar Management
- Administrative Assistance
- Strategic Meeting Organization
- Supply Chain Management
- Teamwork and Collaboration
- Effective Business Communication
- Documentation and Recordkeeping
- Adaptability and Flexibility
- Skilled in Virtual Team Collaboration
- Skilled in Remote Collaboration Tools
- Remote Team Leadership
Certification
Contract Officer Representative, 06/01/10
References
References available upon request
Affiliations
National Alliance on Mental Illness (NAMI)
Court Appointed Special Advocate (CASA)
Timeline
MISSION SUPPORT SPECIALIST
DEPARTMENT OF HOMELAND SECURITY (ICE)
08.2018 - 07.2021
PROGRAM SUPPORT ASSISTANT
VETERAN AFFAIRS HEALTH CARE SYSTEM
06.2015 - 08.2018
SUPPLY SARGENT
US ARMY
02.2007 - 05.2012
Bachelor of Criminal Justice - Concentration of Human Services
UNIVERSITY OF PHOENIX