Elizabeth Ramirez
Austin,TX
Summary
High performing professional with 20 years of experience in exceptional customer service experience seeking to utilize and expand my skills. Skilled in building strong positive relationships with patients, family members, physicians, facilities, and staff. Resourceful with the ability to keep operations running smooth and efficient, optimizing schedule for maximum time management for patients, clinic staff and surgeon's time. Seasoned in managing diverse medical administrative needs in a high volume, fast paced setting. Committed to lifelong learning and going the extra mile to contribute to facilitate continuous improvement.
Overview
13
13
years of professional experience
Work History
Surgery Scheduler
TOC Eye and Face
Austin, TX
10.2016 - Current
- Schedule cosmetic and function surgery for multiple surgeons at multiple facilities
- Manage complex schedules
- Review, and verify patients' medical history to confirm they are candidates for the facility
- Request medical clearance
- Coordinate staged surgery with outside practice
- Send all required scheduling information, photos, and review insurance authorization
- Call in surgery dates, or extend authorization to multiple facilities
- Order equipment and implants needed for surgery
- Provide procedure information, quotes, and post-op instructions to patients
Front Office Manager
TOC Eye and Face
Austin, TX
01.2015 - 01.2017
- Created procedure guidelines for the front desk
- Manage four staff members schedules for satellite office coverage
- Train all new employees
- All front desk duties
Front Desk Receptionist
TOC Eye and Face
Austin, TX
01.2012 - 01.2015
- Answered incoming calls
- Scheduled appointments for multiple providers
- Check in, check out
- Insurance verification
- Collect payments
- Schedule follow up appointments
- Prep charts
- Distribute faxes
- Take accurate detailed messages
- Call on referrals for new patients to establish care
Education
Executive Secretary -
Nell Institute
Austin, TX09-1993
Skills
- Office Management
- Medical Records
- Insurance Predetermination/Authorization
- Insurance Eligibility/Benefits
- New Employee Training
- Weekly/Month End Reporting
- Exceptional Customer Service
- Patient Account Management
- Patient Education
- Account Receivable
- Collections
- Medical Front/Back Office
- Manage Multiple Providers Schedules
- Transcription
- Proficient in Microsoft Applications
- EMR
- Written and Oral Communication
- HIPPA Compliance
- Initiative-taker
- Multi-tasker
- Time Management
- Analytical Person
- ICD 10 Code
- Procedure Code
- Schedule coordination
- Patient relations
- Facility coordinating
- Updating charts
- Pre-operative review
- Scheduling expertise
- Teamwork orientation
- EMR updating
- Insurance verification
- Payment collection
- Educating patients
- Calendar management
- Documentation scanning
- Office administration
- Correspondence writing
Timeline
Surgery Scheduler
TOC Eye and Face
10.2016 - Current
Front Office Manager
TOC Eye and Face
01.2015 - 01.2017
Front Desk Receptionist
TOC Eye and Face
01.2012 - 01.2015
Executive Secretary -
Nell Institute
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